Jira Training... your way

Whether you’re new to Jira/Atlassian, onboarding new people, need to train super-users, admins or executives.., we’re ready and able to help.

Every Jira-using team is different, so should be training. 

We emphasize...

Clean Data & Process Efficiency. Atlassian tools are most effective when the data can roll up to the larger story. It's paramount.

Effective Documentation for continued learning / reference.

Ease of Use & Adoptability for both experienced and new users.

Jira Fundamentals

Course Goal: Provide hands-on experience and understanding of being a proficient user of Jira Core and Jira Software. Best for New Jira Users and Experienced Jira Users needing use case training. It covers...

  • Jira nomenclature
  • Navigation fundamentals
  • Productivity best practices
  • Managing/prioritizing issues and projects
  • Workflow concepts
  • Basic Dashboard Configuration
  • Basic Filters Management
  • Additional topics based on your Use Case / Needs

Confluence Fundamentals

Course Goal: Provide hands-on experience and understanding of being a proficient user/navigator of Confluence as a wiki/knowledge base. Best for new Jira/Confluence users, and experienced Confluence users needing use case training. It covers...

  • Implementing a wiki or intranet
  • Knowledge management capabilities / best practices
  • Use case integrations / tricks with Jira
  • Knowledge base structure best practices
  • Managing spaces, pages, documents, news, meeting notes, etc.
  • Using templates & template creation

Atlassian Administrator Training

Course Goal: To learn deeper skills in tool configuration, user governance, accesses/ permissions, and other capabilities. 1x1 training in context-based deployments and maintenance of Jira/Atlassian instances. Requires Jira Fundamental training completion prior. Best for new Jira/Atlassian administrators, or experienced administrators needing use case training

  • Managing various configurations, and logical separations of projects, roles, groups
  • Managing issue types, workflows, schemes, custom fields
  • Aligning configuration with reporting/measurement goals
  • Managing add-ons, add-on impacts
  • Support resources / licensing
  • Governance best practices

Jira Service Desk Training

Course Goal: Understand the capabilities of Jira Service Desk. Manage different request types, such as incidents, problems and change requests. Organize powerful SLA queues, promote self-help capabilities, and build an effective customer portal. Best for new Jira Service Desk agents, and experienced Jira Service Desk agents needing use case training

  • Understanding request groups, request types, customer fields, agent fields, workflow narratives, approvals, and automation
  • Jira Service Desk navigation
  • Queue management & filters
  • SLA management
  • Portal setup & customization
  • Setting up IT and business team service catalogs / portals

Jira Software Training (Agile Teams)

Course Goal:  To learn to use Jira Software in an Agile development fashion and to set up the tool frameworks for teams to deliver quality software/ products/projects, continually learning, tracking, and minimizing waste. Best for new Jira users, and experienced Jira users needing use case training

  • Jira Software application structure & nomenclature
  • Agile team processes/workflows
  • Building/tracking dev/project plans
  • Managing boards/sprint cadences
  • Integrations w/ Confluence/Bitbucket to maximize collaboration (incl. other repos)
  • Learn to use Jira Software for non-Agile methodologies
  • Other Use Case learnings / best practices

Talk to us & see what's possible.



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Phone: 040 - 48536830

Email: contact@trundl.com


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