Get Atlassian
Support &
Help
for your teams
Best fit if...
Your Atlassian environment is stable (core configuration is acceptable) but looking to maintain & improve it.
You want an Atlassian Administrator without the added cost of a full-time employee
You need access to expertise and broad use case knowledge across all Atlassian tools and popular add-ons
You want flexibility to upgrade or downgrade your need
What you get:
- Dedicated access to Trundl’s Atlassian Engineers in your working hours.
- Technical advice & hands-on configuration for any administrative need (workflows, permissions, custom fields, integrations, etc)
- Up to 4hrs per month w/ Solution Architect to cover product roadmap, strategic / high-level needs
- Hands-on assistance for system outages, escalations w/ Atlassian Support.
- Flexibility on resource locality (US, Canada, India), working hours (up to 24x7), and month-to-month tier changes (w/ restrictions)
Use it for:
- General Administration
- Ad-hoc Configuration
- License Management
- Security / Access Setup
- Workflow Optimization
- Incident Resolution
- Integration Support
- Active Monitoring
- More...
Engagement Tiers
5, 10, 20, 40, 80hrs/mo
Duration
12-month contract
Resource(s)
Atlassian Engineers / Administrators, Solution Architect
Best fit if...
Your Atlassian environment is stable (core configuration is acceptable) but you’re looking to maintain and improve it
You want an Atlassian Administrator without the added cost of a full-time employee
You need access to expertise and broad use case knowledge across all Atlassian tools and popular addons
You want flexibility to upgrade or downgrade your need
Best fit if...
Your Atlassian environment is stable (core configuration is acceptable) but you’re looking to maintain and improve it
You want an Atlassian Administrator without the added cost of a full-time employee
You need access to expertise and broad use case knowledge across all Atlassian tools and popular addons
You want flexibility to upgrade or downgrade your need
What you get:
- Dedicated access to Trundl’s Atlassian Engineers in your working hours
- Technical advice & hands-on configuration for any administrative need (workflows, permissions, custom fields, integrations, etc)
- Hands-on assistance for system outages, escalations w/ Atlassian Support
- Flexibility on resource locality (US, Canada, India), working hours (up to 24x7), and month-to-month tier changes (w/ restrictions)
Use it for:
- General Administration
- Ad-hoc Configuration
- License Management
- Security / Access Setup
- Workflow Optimization
- Incident Resolution
- Integration Support
- Active Monitoring
- And More...
Engagement Tiers
5, 10, 20, 40, 80hrs/mo
Duration
12-month contract
Resource(s)
Atlassian Engineers / Administrators, Solution Architect
What you get:
- Dedicated access to Trundl’s Atlassian Engineers in your working hours
- Technical advice & hands-on configuration for any administrative need (workflows, permissions, custom fields, integrations, etc)
- Hands-on assistance for system outages, escalations w/ Atlassian Support
- Flexibility on resource locality (US, Canada, India), working hours (up to 24x7), and month-to-month tier changes (w/ restrictions)
Use it for:
- General Administration
- Ad-hoc Configuration
- License Management
- Security / Access Setup
- Workflow Optimization
- Incident Resolution
- Integration Support
- Active Monitoring
- And More...
Engagement Tiers
5, 10, 20, 40, 80hrs/mo
Duration
12-month contract
Resource(s)
Atlassian Engineers / Administrators, Solution Architect
Why use an Atlassian Solution Partner?
Trundl provides hands-on Jira support to deploy, manage and scale Jira and all other Atlassian products and Marketplace addons.
We provide enterprise Atlassian support offerings into real world use cases.
Atlassian community support forums are information-rich, but you have to dedicate time. Why have your team troubleshoot Jira configuration issues or invest bandwidth on finding our what’s possible with the Atlassian ecosystem? Get ANY type of help for your Atlassian products from Trundl.
Atlassian customer support offers no hands-on-keyboard support options. Get Jira answers faster with Trundl. We proactively collaborate with your IT leadership and Jira user base.
Why use an Atlassian Solution Partner?
Trundl provides hands-on Jira support to deploy, manage and scale Jira and all other Atlassian products and Marketplace addons.
We provide enterprise Atlassian support offerings into real world use cases.
Atlassian community support forums are information-rich, but you have to dedicate time. Why have your team troubleshoot Jira configuration issues or invest bandwidth on finding our what’s possible with the Atlassian ecosystem? Get ANY type of help for your Atlassian products from Trundl.
Atlassian customer support offers no hands-on-keyboard support options. Get Jira answers faster with Trundl. We proactively collaborate with your IT leadership and Jira user base.
Our Atlassian Support includes...
Hands-on Jira help, when you need it
We’re an Atlassian expert in your back pocket. Bring us in to talk what’s possible with Jira, to configure your tools for your use case, for Jira Integrations, and more.
We’re here to help with Jira Integration Support
There are 4,000+ Atlassian Marketplace addons. We make it easy to find right ones for your Jira use case. Save time and talk to us.
Flexible management of your Atlassian instance
We can be your Jira Admin, or we can work along side yours! Whatever your Atlassian instance, our engineers will maintain it, support it, and scale it.
We help your team make the most of Jira.
Need Training for Jira? Or other Atlassian Training? We provide Administrator courses, User courses, and more.
Buy Atlassian direct, or buy with us
Jira pricing could be confusing, just like choosing between Atlassian Cloud, Server, and Data Center. Save time and consult us to figure out what’s the right decision for your budget.
Why use Trundl for Atlassian Support?
HANDS-ON KEYBOARD
- Workflow / Project Configuration
- User Management / Training
- Automation Opportunities
- Administration / Governance
ORGANIC SCALING
- Data Impact Behaviors
- Permissions / Privileges
- Capacity Planning
- IT Roadmap Strategy
IT ROADMAP GUIDANCE
- Prepare to Scale Atlassian
- Legacy Application EOL
- Change Management
- Process Re-Engineering
PROACTIVE LICENSE MANAGEMENT
- Instance Monitoring
- Backups & Restoration
- Incidence & Bug Fixes
- License Co-terming
FLEXIBLE & SCALABLE
- From 5Hrs to 120Hrs / mo
- Adjust Tier Mid-Contract
- Onshore, Offshore, Hybrid
- Includes Addon Support
ACTIVE MONITORING &
INCIDENT ESCALATION
-
Pursue tickets/issue with
Atlassian on your behalf - Solve application blockers
- Resource utilization
HANDS-ON KEYBOARD
- Workflow / Project Configuration
- User Management / Training
- Automation Opportunities
- Administration / Governance
ORGANIC SCALING
- Data Impact Behaviors
- Permissions / Privileges
- Capacity Planning
- IT Roadmap Strategy
IT ROADMAP GUIDANCE
- Prepare to Scale Atlassian
- Legacy Application EOL
- Change Management
- Process Re-Engineering
PROACTIVE LICENSE MANAGEMENT
- Instance Monitoring
- Backups & Restoration
- Incidence & Bug Fixes
- License Co-terming
FLEXIBLE & SCALABLE
- From 5Hrs to 120Hrs / mo
- Adjust Tier Mid-Contract
- Onshore, Offshore, Hybrid
- Includes Addon Support
ACTIVE MONITORING &
INCIDENT ESCALATION
-
Pursue tickets/issue with
Atlassian on your behalf - Solve application blockers
- Resource utilization
Where our Atlassian Support compares…
Choosing Trundl means you’re investing in Jira, Confluence, and other applications as if they were your own product.
We proactively maintain, improve, and scale your Atlassian instance, at an organic pace.
Contact us
Drop us a line, we’ll get back to you within 24 hrs!
Need Atlassian Licenses? We can help
Try before you buy… ask us about extended evaluation licenses and addons, or
co-term licenses for easy budgeting. Get free Atlassian Training. There’s more...
We can also help with
Atlassian Evaluation
There’s what you know... and then there’s what you don’t know. Let us spend time with your IT and Project teams to uncover the good, bad & the ugly of your Atlassian instance.
ITSM / Service Mgmt
Many are going serverless. Are you? We help take your entire instance configuration and data to Atlassian Cloud. Want to host in AWS/Azure? We do that too.
Migration to Atlassian Cloud
Jira Service Management is ITIL-certified and highly configurable. Present your IT Service Catalog to internal or external customers, with the workflow engine of Jira.
Fix my Jira
Need more immediate help? We can help you there. Contact us directly and we can schedule a call in the next 24 hours to address the problem.
Several of our clients already have internal resources dedicated to Atlassian Administration, and they still work with Trundl. There are 5 Main Reasons:
- Experience: Collectively, our team has seen, built, and supported more use cases for more types of teams than any single full-time employee.
- We’re Flexible: We are happy to work along side your existing administrators to improve the use and growth of the Atlassian ecosystem in your company. We are not aiming to replace people, only enable them.
- Options: You can scale up or scale down your tier, mid contract.
- Value for Cost: We ensure you’re able to quantify why it was a good choice to work with us.
- Licensing Benefits
Onboarding is simple. Kick-off is entirely focused on the following:
- Identifying Strategic Stakeholders & Collaborators
- Arranging for tool Accesses & understanding Security/Access Protocols
- Setting & Agreeing to Communication/Meeting/Reporting Cadence, including a monthly Atlassian Steering Committee, if desired
- Setting up of a Service Desk Portal & building a priority backlog of improvements
We pretty much take it from there.
When you sign up for AMS, you can upgrade your tier as you see fit, and can downgrade your AMS to a minimum of 5hrs/mo for the remaining months, if you want. If you’re downgrading, we only ask that you downgrade once over the course of 12 months. In other words, you cannot change your tier each month.
Consistency is important and you’ll get the best engagement/results that way.
Yes. Apart from choosing your Tier (number of Hrs/Mo), you also choose how much of it is spent with our onshore team and global team. Generally, all AMS customers have a US-based Relationship/PM, but otherwise you tell us what you want/need.
It’s up to you! Some of our customers just like to punt tasks to us through our Jira Service Desk portal, and we meet infrequently. Other customers have us deeply involved in their IT Roadmap and take advantage of regular weekly collaboration to drive Atlassian improvement initiatives. Our service isn’t a saddle, it’s meant to lay track so you can go places!
We generally like to say… ”You select the hours, and we’ll be available to do just about any hands-on work you’d need in the Atlassian ecosystem” however, there are some understandable restrictions. Here are the main ones:
- Immersive / Company-wide Training: Ad-hoc Training is included in AMS.
- Agile Coaching: We cover Agile enablement as it relates to tool configuration, but coaching would be considered a separate effort/cost.
- Large/Complex Tool Deployments / Integrations / Migration Projects: These would be treated as a separate mini projects.
Our Resources
Atlassian Blog
We share insights and ideas on Atlassian, work culture and trends. Check out what they have to say and post a comment. We love the Atlassian Community!
Atlassian Webinars
Our Webinars are collaborative and put attendees in the front seat to get questions answered. Check out the various ones we’ve conducted & see what’s coming soon.
#TrundlTalks Podcast
Sajit Nair leads the Trundl Talks
Podcast, hooking up with big names around the Atlassian Community.
Check out these in-depth podcasts with influencers you know.
