Course Goal: Provide hands-on experience and understanding of being a proficient user of Jira Core and Jira Software. Best for New Jira Users and Experienced Jira Users needing Use Case Training
Course Goal: Provide hands-on experience and understanding of being a proficient user/navigator of Confluence as a wiki/knowledge base. Best for new Jira/Confluence users, and experienced Confluence users needing use case training
Course Goal: Provide use case / applied knowledge on Jira Align or Portfolio for Jira. To be able to forecast and manage long-term visions, multiple initiatives, weekly CI/CD releases, and several teams. Best for Product/Project Portfolio Leadership
Course Goal: Understand the capabilities of Jira Service Desk. Manage different request types, such as incidents, problems and change requests. Organize powerful SLA queues, promote self-help capabilities, and build an effective customer portal. Best for new Jira Service Desk agents, and experienced Jira Service Desk agents needing use case training
Course Goal: To learn deeper skills in tool configuration, user governance, accesses/permissions, and other capabilities. 1x1 training in context-based deployments and maintenance of Jira/Atlassian instances.
NOTE: Requires Jira Fundamental training completion prior. Best for new Jira/Atlassian administrators, experienced administrators needing use case training
Course Goal: To learn to use Jira Service Desk in an Agile development fashion and to set up the tool frameworks for teams to deliver quality software/products/projects, continually learning, tracking, and minimizing waste. Best for new Jira users, and experienced Jira users needing use case training