Course Goal: Provide hands-on experience and understanding of being a proficient user of Jira Core and Jira Software. Best for New Jira Users and Experienced Jira Users needing Use Case Training

Covering:

  • Jira nomenclature
  • Navigation fundamentals
  • Productivity best practices
  • Managing/prioritizing issues and projects
  • Workflow concepts
  • Basic Dashboard Configuration
  • Basic Filters Management
  • Additional topics based on your Use Case / Needs

Course Goal: Provide hands-on experience and understanding of being a proficient user/navigator of Confluence as a wiki/knowledge base. Best for new Jira/Confluence users, and experienced Confluence users needing use case training

Covering:

  • Implementing a wiki or intranet
  • Knowledge management capabilities
  • Use case integrations with Jira
  • Knowledgebase structure best practices
  • Learn to manage spaces, pages, documents, news, meeting notes, etc.
  • Using templates & template creation

Course Goal: Provide use case / applied knowledge on Jira Align or Portfolio for Jira. To be able to forecast and manage long-term visions, multiple initiatives, weekly CI/CD releases, and several teams. Best for Product/Project Portfolio Leadership

Covering:

  • Portfolio for Jira & Jira Align’s latest features & benefits
  • Customize themes, initiatives, plans, release strategies & scope, multiple projects/teams
  • Team management & capacity awareness

Course Goal: Understand the capabilities of Jira Service Desk. Manage different request types, such as incidents, problems and change requests. Organize powerful SLA queues, promote self-help capabilities, and build an effective customer portal. Best for new Jira Service Desk agents, and experienced Jira Service Desk agents needing use case training

Covering:

  • Understanding request groups, request types, customer fields, agent fields, workflow narratives, approvals, and automation opportunities
  • Jira Service Desk Navigation
  • Queue Management & Filters
  • SLA Management
  • Portal Setup & Customization
  • Setting up IT and Business Team Service Catalogs / Portals

Course Goal: To learn deeper skills in tool configuration, user governance, accesses/permissions, and other capabilities. 1x1 training in context-based deployments and maintenance of Jira/Atlassian instances.
NOTE: Requires Jira Fundamental training completion prior. Best for new Jira/Atlassian administrators, experienced administrators needing use case training

Covering:

  • Managing various configurations, and logical separations of projects, roles, groups
  • Managing issue types, workflows, schemes, custom fields
  • Aligning configuration with reporting/measurement goals
  • Managing add-ons, add-on impacts
  • Support resources / licensing
  • Governance best practices

Course Goal: To learn to use Jira Service Desk in an Agile development fashion and to set up the tool frameworks for teams to deliver quality software/products/projects, continually learning, tracking, and minimizing waste. Best for new Jira users, and experienced Jira users needing use case training

Covering:

  • Jira Software application structure & nomenclature
  • Agile team processes/workflows
  • Building/tracking development/project plans
  • Managing boards/sprint cadences
  • Integrations with Confluence, Bitbucket to maximize collaboration
  • Learn to use Jira Software for non-Agile methodologies
  • Other Use Case learnings / best practices

There’s lots of ways to get help & expand Atlassian software with your teams…


Areas Of Interest

Likely Recipients

Location Preferance

Training Audience

Almost done ! Go ahead and submit, and we’ll reach back to schedule a short discovery call. Depending on your use case,we’ll build on your ideas, present a plan, and share costs within a couple days.