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Blogs by Piyasi Mitra

What are ITSM ticketing tools?

The ITSM ticketing system acts as a single point of contact between the solution seeker and the problem solver. Here’s how it works. Imagine what would happen if the core IT services of your favorite e-commerce portal, transport booking system,

Top 7 Must-Have Features in your ITSM solution

Pointers and tips on how to select an ITSM Solution for your Businesses Now that you are familiar with the advantages of ITSM ticketing tools, you zero down upon should be backed by two factors-A) a strategic evaluation of the

What is service request management in ITSM?

You, me, everyone. As users, we often require support from our service providers to make the most of what we pay for-be it request for upgrading your supermarket membership, registering a complaint about spotty wifi, installing a new workstation, password

Mindfulness meets Agile

What happens when Psychology meets Project Management? Natural conflict, you might think. This simplified introduction to the basic concepts of ‘Mindful Agile’ is here to change that. One is about ‘keeping calm’, while the other is about ‘speeding up’. One is a

AppLoud Free feedback sharing app to appreciate your coworkers in Atlassian Marketplace

AppLoud: Smart Feedback for Smart Teams

AppLoud- a collaborative tool for sharing, receiving and profiling smart and concise feedback- helps you delight your coworkers by enabling teams to share meaningful feedback in an effective manner.

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It’s our way of keeping you a happy Atlassian customer & bringing new ideas to your technology users.