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Atlassian Tools Engineer – Canada

We are seeking a highly motivated, flexible, organized, and detail oriented Atlassian Engineer to join our team. You will be responsible to handle various needs for our clients’ Atlassian instances, with a particular focus on Jira Software in Agile environments. You would help provide ongoing support, customization efforts and other value-driven, collaborative engagements.

 

RESPONSIBILITIES:

  • Provide subject-matter-expertise associated with the Atlassian product suite.
  • Provide tool administration and project management duties for various companies using Atlassian products.
  • Configure and advise on integrations between internal/external applications and Atlassian tools (whether it is server, data center, or Atlassian Cloud).
  • Deliver world-class ITIL/ITSM solutions based on Jira Service Desk.
  • Collaborate with stakeholders to gather requirements and develop solutions to support the Atlassian community’s needs.
  • Document requirements and solutions for internal and external consumption.
  • Mentor and assist others with your knowledge of Atlassian.

 

ESSENTIAL QUALIFICATIONS

  • Around 4-6 years of relevant experience with Atlassian tools (Jira, Jira Service Desk, Confluence).
  • Hands-on experience with Atlassian installations, configurations, migrations, and upgrades.
  • Knowledge of Atlassian infrastructure offerings, such as server, data center, and cloud capabilities; preferably in a Linux and AWS environment.
  • Knowledge of system architectures as it relates to configurations, Jira project workflows, etc.
  • Experience with REST APIs (Java) for Jira/ Confluence.
  • Knowledge of Single Sign-on (SSO) protocols such as SAML, SAML2.
  • Experience with change control practices and problem analysis procedures.
  • Ability to prioritize and meet deadlines across multiple projects/clients.

 

WHAT COULD DIFFERENTIATE YOU:

  • High preference for Atlassian Certifications (ACP – 100/200/300/400/500/600).
  • Familiarity with Agile and Scrum practices.
  • Experience with Bitbucket and CI/CD solutions/use cases.
  • Passion and ability to invent and create new Atlassian configurations/solutions to solve customer challenges.
  • High proclivity for customer service, proactive communications, and attention to detail.
  • Ability to handle and thrive with ambiguous requirements and projects.
  • Foundational Linux System Administration experience.
  • Ability and willingness to go above and beyond your comfort zone.

 

ABOUT TRUNDL:

Trundl is a Platinum Enterprise Atlassian Solution Partner with offices in the US, Canada, and India. Atlassian Partners provide strategic consulting and hands-on support to Atlassian’s 280,000+ worldwide customers.

 

BENEFITS:

  • Dental care
  • Extended healthcare
  • Life insurance
  • Paid time off
  • Vision care
  • Work from home

 

SCHEDULE:

  • 8-hour shift

 

COVID-19 CONSIDERATIONS: Yes, we allow all our team members to work remotely.

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