Smart ticket assignment
for Jira Service Management

Smart ticket assignment
for Jira Service Management

Smart ticket assignment
for Jira Service Management

Auto-assign tickets like a boss

Create schedules for your team automatically

Streamline business operations by optimizing employee scheduling. A schedule is a combination of rules that apply to a particular functional area/team/location. This allows you to isolate the group for applying the rules of auto-assignment.

Configure rules for your rotation

Customize individuals, groups, time zones, start and end time, dates, etc as per fixed or distributed rotation.

View your team workload using the calendar

Check monthly/ weekly/ daily representation of every team member’s workload before assigning them tasks with the calendar view on the rotation screen.

What does a Honcho-less
Jira Service Management look like?

  • Unresolved customer support requests
  • Delayed operations
  • Misplaced manual effort, energy and time
  • Suboptimal ticket automation

Jira Service Management with Honcho

Automatic ticket assignment made easy

  • Configure ticket/issue ownership with automation rules intuitively
  • Intuitive UI – Organized schedules & team rotations
  • Allows you to cap/limit the number of tickets/issues per agent/engineer at any given time.
  • Active pool dashboard: Manage work allocation and unassigned tickets
  • User Access Management and Audit Logs
  • Frees up the time for a Team lead/manager to focus on more productive tasks
Jira Jira with Honcho
Auto-queue tickets to teams by ticket type Yes
Auto-queue tickets to single agents by ticket type Yes
Auto-assign tickets to teams by conditional logic (ie. global daytime schedule) Requires scripting Yes
Auto-assign tickets to single agents by conditional logic (ie. global daytime schedule) Requires scripting Yes
Queue / Dashboard of assigned Issues/ticket type Yes
Queue / Dashboard of un-assigned Issues/ticket type Yes
Calendar view of team workload Yes

Get Jira jobs done. Get Honcho’ed.

Get in touch