Transforming the Education Landscape
Automation removes repetitive, human-intensive tasks from your service teams (facilities, administrative staff). When applied correctly, it will free up time for valuable people to apply themselves to more meaningful work, and interact with those they serve. Here’s how…
- Self-Service: Deflect the most common or simplest requests from your team by giving requestors the tools to solve their problem themselves.
- Calculated Triggers: When your team gets a service request, set up actions that kick into gear based on data or field choices from the requestor. This can save significant manual intervention or communication dependencies from your team.
- Dynamic Intake Forms: Based on selections from the requestor, the ticket fields can come into view or hide (based on conditions). Compact, cascading fields, and other features make creating a request ticket easy.
Transforming the Education Landscape
Automation removes repetitive, human-intensive tasks from your service teams (facilities, administrative staff). When applied correctly, it will free up time for valuable people to apply themselves to more meaningful work, and interact with those they serve. Here’s how…
Self-Service: Deflect the most common or simplest requests from your team by giving requestors the tools to solve their problem themselves.
Dynamic Intake Forms: Based on selections from the requestor, the ticket fields can come into view or hide (based on conditions). Compact, cascading fields, and other features make creating a request ticket easy.
Enable Administration and Student Services Through Workflow-Driven Software
Multiple campuses administer different help desks that are not well integrated with each other or with the central IT department. Jira Service Management solves this by synchronizing all types of requests on a single platform.
Atlassian tools simplify requirements of Gen z who are more comfortable with self-service to engage with their education providers without feeling confined. For instance, search portals and self-checkout at school libraries are being used widely these days.
Provides students, faculty, and alumni from any part of the world with a single platform for accessing campus services, announcements, information, etc. Atlassian Confluence is a knowledge base you can open up and customize.
Jira Service Management comes with an array of out-of-box templates for various business services, and ITIL-friendly operations, such as incident management.
Here’s how Yale School of Management leveraged Atlassian tools to sculpt a brighter future for students:
Confluence served as the knowledge base for Yale School of Management, as well as a source for documentation and collaboration.
Jira Service Management enabled departments such as IT, Digital Communications and Business Operations, to track requests and cut down resolution time.
Jira Software facilitated DevOps to keep track of an overwhelming number of service requests stemming from the institution’s rising student population and project workload.
- Confluence served as the knowledge base for Yale School of Management, as well as a source for documentation and collaboration.
- Jira Service Management enabled departments such as IT, Digital Communications and Business Operations, to track requests and cut down resolution time.
- Jira Software facilitated DevOps to keep track of an overwhelming number of service requests stemming from the institution’s rising student population and project workload.
An outcome defined by new dimensions
In addition to dramatically improving service to the Yale SOM community (to the tune of a 4.8 out of 5 satisfaction rating) and reducing the client services team’s time to resolution by 57 %, the authorities have also boosted internal transparency and accountability.
From blackboards to smartboards, the evolution of education has come a long way. Today, digitalizing education is paving the way for a paperless way of life to complement virtual learning of modern skillsets amongst students whose life goals revolve around all things digital. While automation cannot replace the values teachers and admin staff bring to the table, it can certainly complement them seamlessly to foster a stable, secure and efficient learning ecosystem. How cool is that?
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