Smart ticket assignment
for Jira Service Management
Smart ticket assignment
for Jira Service Management
Smart ticket assignment
for Jira Service Management
Auto-assign tickets like a boss
Create schedules for your team automatically
Streamline business operations by optimizing employee scheduling. A schedule is a combination of rules that apply to a particular functional area/team/location. This allows you to isolate the group for applying the rules of auto-assignment.
Configure rules for your rotation
Customize individuals, groups, time zones, start and end time, dates, etc as per fixed or distributed rotation.
View your team workload using the calendar
Check monthly/ weekly/ daily representation of every team member’s workload before assigning them tasks with the calendar view on the rotation screen.
What can Jira Service Management
look like without it?
- Unresolved customer support requests
- Delayed operations
- Misplaced manual effort, energy and time
- Suboptimal ticket automation
JSM with Smart Assignments & Rotations for Jira
Automatic ticket assignment made easy
Configure ticket/issue ownership with automation rules intuitively
Intuitive UI – Organized schedules & team rotations
Allows you to limit the number of tickets/issues per agent/engineer at any given time
Active pool dashboard: Manage work allocation and unassigned tickets
User Access Management and Audit Logs
Frees up the time for a team lead to focus on more productive tasks
- Configure ticket/issue ownership with automation rules intuitively
- Intuitive UI – Organized schedules & team rotations
- Allows you to cap/limit the number of tickets/issues per agent/engineer at any given time.
- Active pool dashboard: Manage work allocation and unassigned tickets
- User Access Management and Audit Logs
- Frees up the time for a Team lead/manager to focus on more productive tasks
| Jira | Jira with SARJ | |
|---|---|---|
| Auto-queue tickets to teams by ticket type | Yes | |
| Auto-queue tickets to single agents by ticket type | Yes | |
| Auto-assign tickets to teams by conditional logic (ie. global daytime schedule) | Requires scripting | Yes |
| Auto-assign tickets to single agents by conditional logic (ie. global daytime schedule) | Requires scripting | Yes |
| Queue / Dashboard of assigned Issues/ticket type | Yes | |
| Queue / Dashboard of un-assigned Issues/ticket type | Yes | |
| Calendar view of team workload | Yes |
Get smart, without the work.
My ticket, my rules
It is the Project Manager who knows his team best, so SARJ lets him/her call the shots when it comes to categorizing tickets. The app is designed to help the admin assign tickets automatically based on a technicians’ area of expertise, location, shifts, and other such factors.
Incoming ticket. Expert technician. It’s a match!
SARJ’s advanced configurations make schedule creation a cakewalk. Match tickets with pre-set criteria to ensure that they find their way to the right technician or a specific department.
Cut through the clutter with automatic assignments
Spare yourself the time spent on gazillion emails or excel sheets. Auto-assign shifts and automate all shift-related notifications with SARJ.
Zero manual intervention
The Project Manager or Jira admin can focus on enhancing their core strengths by day, and chill by night- without fretting over addressing high priority issues. With SARJ mode on, not a single ticket goes unassigned-24/7/365.
Efficient use of time and resources
With an easy-to-use interface, Project Managers can schedule rotas, assign tickets, or create shifts for Jira teams faster and more accurately.
Best fit for Schedule-Shift-Staff
Using SARJ to uncomplicate your team’s ticket assignment procedure is no rocket science. Align shifts with complex scheduling and overtime rules, and manage teams through a flexible platform with simple, yet effective features.
Exceed customer expectations
In the age of 'instantness', people don’t have all day. SARJ ensures that no ticket goes unassigned, and timely support is delivered.
