Every Jira-using team is different, so should be training.
We emphasize...
Every Jira-using team is different, so should be training.
We emphasize...
Jira Fundamentals
- Course Goal: Provide hands-on experience and understanding of being a proficient user of Jira Core and Jira Software. Best for New Jira Users and Experienced Jira Users needing use case training. It covers…
- Jira nomenclature
- Navigation fundamentals
- Productivity best practices
- Managing/prioritizing issues and projects
- Workflow concepts
- Basic Dashboard Configuration
- Basic Filters Management
- Additional topics based on your Use Case / Needs
Confluence Fundamentals
- Course Goal: Provide hands-on experience and understanding of being a proficient user/navigator of Confluence as a wiki/knowledge base. Best for new Jira/Confluence users, and experienced Confluence users needing use case training. It covers…
- Implementing a wiki or intranet
- Knowledge management capabilities / best practices
- Use case integrations / tricks with Jira
- Knowledge base structure best practices
- Managing spaces, pages, documents, news, meeting notes, etc.
- Using templates & template creation
Jira Service Desk Training
- Course Goal: Understand the capabilities of Jira Service Desk. Manage different request types, such as incidents, problems and change requests. Organize powerful SLA queues, promote self-help capabilities, and build an effective customer portal. Best for new Jira Service Desk agents, and experienced Jira Service Desk agents needing use case training
- Understanding request groups, request types, customer fields, agent fields, workflow narratives, approvals, and automation
- Jira Service Desk navigation
- Queue management & filters
- SLA management
- Portal setup & customization
- Setting up IT and business team service
Atlassian Administrator Training
- Course Goal: To learn deeper skills in tool configuration, user governance, accesses/ permissions, and other capabilities. 1×1 training in context-based deployments and maintenance of Jira/Atlassian instances. Requires Jira Fundamental training completion prior. Best for new Jira/Atlassian administrators, or experienced administrators needing use case training
- Managing various configurations, and logical separations of projects, roles, groups
- Managing issue types, workflows, schemes, custom fields
- Aligning configuration with reporting/measurement goals
- Managing add-ons, add-on impacts
- Support resources / licensing
- Governance best practices
Jira Software Training (Agile Teams)
- Course Goal: To learn to use Jira Software in an Agile development fashion and to set up the tool frameworks for teams to deliver quality software/ products/projects, continually learning, tracking, and minimizing waste. Best for new Jira users, and experienced Jira users needing use case training
- Jira Software application structure & nomenclature
- Agile team processes/workflows
- Building/tracking dev/project plans
- Managing boards/sprint cadences
- Integrations w/ Confluence/Bitbucket to maximize collaboration (incl. other repos)
- Learn to use Jira Software for non-Agile methodologies
- Other Use Case learnings / best practices
We drop Atlassian knowledge.
Once a month we send out Atlassian product updates, recent use cases, helpful videos, Atlassian security advisories, and other resources for the Jira-using community.
It’s our way of keeping you a happy Atlassian customer & bringing new ideas to your technology users.
