CASE STUDY

Bengaluru-based Manufacturer Saves above 30,000 Man-Hours per Year by Revamping Documentation with Jira Automation

Introduction

India’s manufacturing industry is transforming with the introduction of initiatives such as “Make in India” and the shift towards Industry 4.0 technology. We see increased adoption of advanced technologies to meet new consumer demands, allowing for automated processes that can perform tasks and respond autonomously to events.

Autonomous manufacturing solutions involve smart sensing, machine cognition, machine learning, and artificial intelligence to reduce or remove the need for human intervention entirely. Today, the manufacturing process is expected to be capable of accelerating work and reacting to events and changes.

A leading name in this field is Quartic (Quartic.ai/about). Teams of manufacturing engineers, reliability experts, and data scientists from this Oakville/San Jose-based company help customers leverage the power of machine learning, analytics, AI, and edge computing to optimize their manufacturing processes. Quartic helps companies predict and control the state of their manufacturing operations to improve batch operations, reduce waste, eliminate the need for quality checks, and create self-controlled, self-regulated, and optimized material flows and shop floors. The outcome is seamless operational efficiencies for their customers. It’s seen in vaccine manufacturers running glitches operations, brewers reducing fermentation times, and chemical factories responding to changes in raw materials.

The success of autonomous manufacturing technologies rests on digitalization, the seamless flow of data to connect business processes, systems, products, and equipment across the value chain to deliver business growth, operational efficiency, and quality production.

INDUSTRY

Autonomous Manufacturing

ATLASSIAN TOOLS USED

Jira Software, Confluence,
Jira Service Management

ADDONS USED

Xray, Structure, Jira Misc. Workflow Extensions

TEAMS TARGETED

Research & Development, IT, Project/Portfolio, Marketing, Finance, HR

Atlassian user base

70

Triggers for Transformation

Quartic was pursuing their ISO9000 certification when they realized the need for a digital solution that would give them precise insight into the company’s technology landscape and a single pane of glass for data security. With a customer base including Fortune 500 companies, it was imperative to elevate their industry standards for product development.

From design to engineering, QA, and testing, Quartic has multiple teams working on a single product on a daily basis. Hence, tracking the product’s progress and employee accountability turned out to be a daunting task. Team members had to manually go through the spreadsheets every week to check and report the status of mission-critical products to meet compliance. This process impacted the productivity of the employees and the organization overall.

Quartic reached out to Trundl at a time when cumbersome, inconsistent processes were impeding their business operations. Every minute spent in unnecessary meetings was taking away from the time needed for cognitively challenging tasks. Manual, error-prone book-keeping methods and administrative task management left little room for boosting core business strengths.

Documentation hygiene and automation were the centers of the problem. Quartic was ready to embrace the shift to the digitalization of its entire product design, development, validation, manufacturing, and utilization lifecycle.

Meeting the Challenge

The challenge was to deliver a suite of benefits and features by leveraging Atlassian software that addressed the existing pain points. In the discovery process, Trundl’s Solution Architects and Quartic’s key stakeholders (Engineering, QA, Testing) outlined the manual processes they faced and the exchange of work and knowledge in the development lifecycle. Trundl worked together with Quartic to understand their specific requirements and designed workflows and automation for multiple Jira projects, offering insight on which apps to retain or remove. They also assisted Quartic in making the right Atlassian investments. Understanding the product development psyche was crucial for implementing a seamless document management system without bottlenecks, complicated operations, or distracting manual efforts.

Approach to Change

Trundl’s Atlassian engineers and solution architects delivered support throughout the project with Agile consulting/coaching, Atlassian tool training, and hands-on configuration of the Jira instance. It included deploying and integrating the new Jira instance and re-engineering workflow/process re-engineering of other instances. Implementing the automated solution with a phased approach paved the way for developing workflows and customizing Jira as per the team’s requirements to minimize user intervention while executing tasks.

Results Achieved

  • Above 30,000 annual man-hours saved from manual documentation work & daily meetings. 8hrs/week/engineer

  • Four projects interlinked with an automated documentation system

  • 14 custom workflows with built-in automation, directing tasks toward team members/departments

  • Universal, instant access to product information for the entire Engineering team

Implementing Jira automation, Quartic’s service desk now automatically generates tickets for product reviews, issue reporting, interdepartmental transfers of responsibilities, due date reminders, and various other functions.

The Quartic teams saw…

  • Unprecedented man-hour savings with the elimination of meetings

  • Documentation best practices, along with vastly improved documentation hygiene

  • Elevated levels of accountability, quality, and validation

  • Tracking/visibility of a product’s progress at any stage, with updated records

  • Workflows with built-in validation and restrictions to ensure quality and timely action

  • Automatic stakeholder notifications upon completion of each stage

  • Clear/seamless transfer of work responsibilities to team members

Conclusion

By leveraging Jira automation, companies can get better visibility into their processes and operations. This will enable them to identify areas of improvement and make the required changes to increase productivity and efficiency. Additionally, automation can help streamline communication between departments and stakeholders, allowing for a better understanding of the impact of any changes made.

Quartic.ai’s example shows the potential of such an approach – a close analysis of your current workflow and implementation of automation can make a huge difference. Our recommendation will be to introduce an impartial/expert eye to review your ways of working which can help you identify these areas of improvement and achieve maximum productivity. Start exploring the possibilities today!

Best practices of documentation hygiene followed with automation

Precious man-hours saved with elimination of daily meetings

Enhanced visibility, transparency and accountability

How does Jira automation work and what can it do for you? Talk to Trundl.
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