Your CMDB Was Never Working. The Translator Was.
Human engineers have been reading around your bad asset data. But AI agents read it literally. By: Dave Rosenlund, Global Director – Software & Solutions Most CMDBs (configuration management database) are wrong in small ways. Some are wrong in large ones. Either way, the gap between CMDB accuracy and what is deployed has been survivable […]
AI Isn’t Moving Too Fast
You’re Working with the Wrong Mental Model By: Dave Rosenlund, Global Director – Software & Solutions Over the past year, I’ve heard the same explanation come up from community members trying to make AI useful beyond early experimentation. At some point, usually right when they try to depend on it, the conversation shifts in a predictable […]
What Team ’26 Taught Me About AI-Native Service Management
A poorly curated knowledge base produces suspect answers By: Dave Rosenlund, Global Director – Software & Solutions [gap] Team ‘26 in Anaheim has just ended, and the more I think about the service-management-related announcements, the more I keep coming back to the same uncomfortable realization: A lot of organizations are nowhere near ready for the […]
From Atlassian Administrators to AI Orchestrators
[featured_box] Shaping how systems, context, and automation work together By: Dave Rosenlund, Global Director – Products and Aaron Geister, Principal Solutions Architect [gap] Contrary to popular belief, Atlassian administrators will not be replaced by Rovo or other AI tools. They will become AI orchestrators. For a long time, Atlassian administrators were primarily responsible for keeping workflows, permissions, […]
A Team’26 Retrospective on AI and Rovo
Last week shows Atlassian understands AI will not live in one interface By: Dave Rosenlund, Global Director – Products [gap] Looking at Team ’26 through an AI lens, the most interesting thing coming out of Anaheim was Atlassian acknowledging that many customers are already standardizing elsewhere for AI interaction: Claude, ChatGPT, Copilot, Cursor, and other […]