Why Are You Ignoring MTTR?
By Denis Boisvert, Solutions Architect, Engineering Why are you ignoring MTTR? Picture this: A critical incident hits. Team A takes the ticket, investigates for 30 minutes, and escalates. Team B spends another hour before passing it to Team C. Each team “resolves” or reassigns fast enough to protect their own metrics. On paper, everyone looks […]
India Data Residency
Atlassian has added India to their list of regions where you can “pin” your user-generated content, product information, and other sensitive data.
Is Your Team Ready for Automation?
In this blog post we share few pointers you should consider before rolling out Jira Automations to your team.
Why is ESM important?
One company, one mode of communication. Here’s how Enterprise Service Management unifies org-wide best practices into a common framework Enterprise Service Management (ESM) is an extension of IT Service Management (ITSM) tools, processes and/or best practices to non-IT departments, such as HR or facilities and other functional areas of the enterprise to better serve the needs […]
Best Practices of Jira Dashboard Reporting [Guide]
Jira dashboard reporting goes beyond mere visual representation of your data and key metrics, and reaches its full potential when data from multiple sources are put together to tell a complete story.
What are ITSM ticketing tools?
The IT ticketing system acts as a single point of contact between the solution seeker and the problem solver. Here’s how it works
How to Set up Xray in Jira for Test Case Management | Trundl
How to set up Xray in Jira? Advantages of test case management with Jira & Xray is to bring your development and testing teams together. Read in our Step-by-Step guide
Decoding Automation and DevOps: An Expert Overview
Experts discuss how we can get more out of DevOps, Xray’s traceability between requirements, how testers can benefit from tools & more…
Opsgenie in Jira Service Management [Guide]
Opsgenie in Jira Service Management, Getting started, step by step process of discovering and setting up from Atlassian experts. Trundl, Atlassian Platinum Partner
Deploying a Successful DevSecOps strategy
The average cost of a security breach in the US is $8.19M. That’s a significant number to the bottom line for any company. These aren’t one-offs either. Every industry is facing frequent attacks… nearly 90% of healthcare companies are actively being hacked. 75% of retail and 60% of manufacturing companies are facing varying degrees of […]