When to Use Rovo – and When a General‑Purpose AI Might Be Better
By Denis Boisvert, Solutions Architect, Engineering & Dave Rosenlund, Global Director of Software & Solutions at Trundl AI tools are everywhere these days. Teams often ask us a variation of the same question: “We have Rovo in our Atlassian Cloud – but we also use ChatGPT. When should we use each?” Read the original on Atlassian […]
The Power of Atlassian Teamwork Graph
By Cidoni Brind, Director – DevOps & Process Re-engineering, Engineering & Dave Rosenlund, Global Director of Software & Solutions at Trundl If you’re using Jira, Confluence, and maybe even Rovo—but still chasing context—you’re not alone. In large organizations, teams aren’t just distributed. They’re running different tools, on different cadences,with different assumptions about where the work […]
5 Trends Reshaping Service Operations
By Dave Rosenlund, Global Director of Software & Solutions at Trundl. Across IT, business, and customer-facing teams, the demands on service operations are only getting sharper. Teams are expected to deliver more value, more visibility, and more reliability—with fewer people, tighter budgets, and rising expectations from every direction. Here are five trends we see defining […]
How StarCompliance Balanced Global Support with Smart Assignments & Rotations in Jira Service Management
Chris Green and his team turned chaos into coordination with Jira Service Management and Smart Assignments & Rotations by Trundl. You can, too. [gap height=”50px”] From Manual Mayhem to Methodical Support Chris Green has heard the stories and seen some of the indicators of the early days of StarCompliance’s client support operations. “Before Jira Service […]
Fast ITSM Deployment: MLB Team Uses Jira Service Management
When a Major League Baseball team needed a fast ITSM deployment for their Dominican League farm system, they turned to Trundl. The Challenge Major League Baseball franchise’s have a system of affiliated Minor League teams. Together, these affiliates act as a way for teams to “grow” talent, developing young players until they are ready to […]
A Major State College Switches from ServiceNow to Jira Service Management
When a major State College needed a less costly (but equally capable) help desk solution for their students and faculty, they turned to Trundl for help [gap] The Challenge The State College was part of a system of 28 colleges across the state, enrolling over 640,000 students in both 2-year and 4-year degree programs. They […]
Oh Canada! Atlassian Brings Data Residency to the Great White North ???
What is Data Residency and Why Does it Matter to Me? Data residency refers to the geographical location—whether a country or a region—where your hockey stick and toque, wait no, data is stored and processed. It’s a big deal in modern data management because it helps with regulatory compliance, boosts security, improves performance, and builds […]
Navigating ITSM Costs: ServiceNow vs Jira Service Management
Enterprise service management is crucial for mid-to-large-sized companies…
How Switching from PagerDuty to Opsgenie Helped this Data Center Company Save $100,000 Per Year
Where downtime can cost a staggering $5,600 per minute, maintaining uninterrupted operations is paramount!
Trundl achieves Atlassian specialization in ITSM
We are proud to announce that Trundl is now a certified Atlassian specialized partner in ITSM. As a leading provider of IT Service Management (ITSM) solutions, we completed a series of tests, certifications, and qualifications determined by Atlassian to indicate that we are a key provider of end-to-end service management solutions. What does this mean […]