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Tag: Blog General

Your CMDB Was Never Working. The Translator Was.

Human engineers have been reading around your bad asset data. But AI agents read it literally. By: Dave Rosenlund, Global Director – Software & Solutions Most CMDBs (configuration management database) are wrong in small ways. Some are wrong in large ones. Either way, the gap between CMDB accuracy and what is deployed has been survivable […]

AI Isn’t Moving Too Fast

You’re Working with the Wrong Mental Model By: Dave Rosenlund, Global Director – Software & Solutions Over the past year, I’ve heard the same explanation come up from community members trying to make AI useful beyond early experimentation. At some point, usually right when they try to depend on it, the conversation shifts in a predictable […]

What Team ’26 Taught Me About AI-Native Service Management

A poorly curated knowledge base produces suspect answers By: Dave Rosenlund, Global Director – Software & Solutions [gap] Team ‘26 in Anaheim has just ended, and the more I think about the service-management-related announcements, the more I keep coming back to the same uncomfortable realization: A lot of organizations are nowhere near ready for the […]

From Atlassian Administrators to AI Orchestrators

[featured_box] Shaping how systems, context, and automation work together By: Dave Rosenlund, Global Director – Products and Aaron Geister, Principal Solutions Architect  [gap] Contrary to popular belief, Atlassian administrators will not be replaced by Rovo or other AI tools. They will become AI orchestrators. For a long time, Atlassian administrators were primarily responsible for keeping workflows, permissions, […]

A Team’26 Retrospective on AI and Rovo

Last week shows Atlassian understands AI will not live in one interface By: Dave Rosenlund, Global Director – Products  [gap] Looking at Team ’26 through an AI lens, the most interesting thing coming out of Anaheim was Atlassian acknowledging that many customers are already standardizing elsewhere for AI interaction: Claude, ChatGPT, Copilot, Cursor, and other […]

Unpacking RejectDirectSend for Microsoft Customers

If you’ve recently come across the Exchange Online setting called RejectDirectSend, your first reaction may be, “Well, that sounds dangerous!” Any feature that promises to reject email can sound risky,  especially when you rely on third-party applications, scanners/printers, or automated systems to communicate with your users. The reality is, RejectDirectSend is far less disruptive than […]

Two Powerful CRMs, Two Philosophies: Navigating a Move from HubSpot to monday CRM

By: Nancy Syal, Marketing Lead at Trundl Over more than eight years in marketing, working across teams of all sizes from fast-growing organizations to large enterprises, I’ve learned that the most important CRM question is rarely about features or side by side comparisons. It’s about fit. Through my work at Trundl and hands-on experience with […]

Time to Value: The Real Measure of ROI for Atlassian

When organizations decide to invest in Jira or the broader Atlassian platform, they’re not just buying software — they’re betting on transformation. The promise is plastered all over Atlassian’s website: better visibility, connected collaboration, and delivery across teams. But between “purchase” and “payoff,” there’s a critical window that determines success or frustration. That window is Time […]