Are We Over-Trusting Atlassian Rovo, ChatGPT, etc.?
By: Dave Rosenlund, Global Director of Software & Solutions at Trundl AI tools like ChatGPT, Rovo, Claude, and Cursor are rapidly reshaping how teams work. Atlassian Rovo will have a huge impact on the work that happens in Jira, Confluence, and more.From smart summaries to AI-assisted updates and automation, the promise is clear: faster work […]
When to Use Rovo – and When a General‑Purpose AI Might Be Better
By Denis Boisvert, Solutions Architect, Engineering & Dave Rosenlund, Global Director of Software & Solutions at Trundl AI tools are everywhere these days. Teams often ask us a variation of the same question: “We have Rovo in our Atlassian Cloud – but we also use ChatGPT. When should we use each?” Read the original on Atlassian […]
The Power of Atlassian Teamwork Graph
By Cidoni Brind, Director – DevOps & Process Re-engineering, Engineering & Dave Rosenlund, Global Director of Software & Solutions at Trundl If you’re using Jira, Confluence, and maybe even Rovo—but still chasing context—you’re not alone. In large organizations, teams aren’t just distributed. They’re running different tools, on different cadences,with different assumptions about where the work […]
5 Trends Reshaping Service Operations
By Dave Rosenlund, Global Director of Software & Solutions at Trundl. Across IT, business, and customer-facing teams, the demands on service operations are only getting sharper. Teams are expected to deliver more value, more visibility, and more reliability—with fewer people, tighter budgets, and rising expectations from every direction. Here are five trends we see defining […]
Oh Canada! Atlassian Brings Data Residency to the Great White North ???
What is Data Residency and Why Does it Matter to Me? Data residency refers to the geographical location—whether a country or a region—where your hockey stick and toque, wait no, data is stored and processed. It’s a big deal in modern data management because it helps with regulatory compliance, boosts security, improves performance, and builds […]
Navigating ITSM Costs: ServiceNow vs Jira Service Management
Enterprise service management is crucial for mid-to-large-sized companies…
Trundl achieves Atlassian specialization in ITSM
We are proud to announce that Trundl is now a certified Atlassian specialized partner in ITSM. As a leading provider of IT Service Management (ITSM) solutions, we completed a series of tests, certifications, and qualifications determined by Atlassian to indicate that we are a key provider of end-to-end service management solutions. What does this mean […]
Why HR Teams Love Jira Service Management
Atlassian’s Jira Service Management is increasingly popular with HR teams wanting to work smarter, not harder. It lets HR simplify task management and also present a portal for all HR services and knowledge to the company. Moreover, it’s lightweight, easy to deploy, and highly affordable.
Why is ESM important?
One company, one mode of communication. Here’s how Enterprise Service Management unifies org-wide best practices into a common framework Enterprise Service Management (ESM) is an extension of IT Service Management (ITSM) tools, processes and/or best practices to non-IT departments, such as HR or facilities and other functional areas of the enterprise to better serve the needs […]
What Are ESM Tools?
ESM tools have got the attention of many modern businesses, and the demand is soaring. Find out why? Enterprise Service Management (ESM) is integral to the centralized and efficient management of an entire organization today. Think of Enterprise Service Management tools or ESM tools as a single pane of glass, expanding the opportunity for businesses […]