What is service request management in ITSM?
IT teams receiving a wide variety of customer requests every day, and these are classified as service requests by the Information Technology Infrastructure Library (ITIL).
Must-have features for your ITSM solution
The ITSM tool you zero down upon should be backed by strategic evaluation of the current state of ITSM and upcoming aspirations. How to ensure your chosen ITSM tool address your business needs?
What are ITSM ticketing tools?
The IT ticketing system acts as a single point of contact between the solution seeker and the problem solver. Here’s how it works
7 Best Practices when deploying Jira Service Management
Great! You’ve chosen to deploy Jira Service Management (JSM). Awesome… Here’s a few tips before you start.
Mindville, Opsgenie & Statuspage Next up… Jira Service Desk Premium?
First off… congratulations to Tommy Nordahl, Mathias Edblom, and the Mindville team! They are an inspiration to both Marketplace Vendors and Solution Partners for what they’ve accomplished in a few short years. Riada (Mindville) was our first vendor partnership. At the time, as a new, unproven Atlassian Partner, and it was a tremendous boost to […]