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Insights on enterprise delivery

Product news, engineering practice, and the future of AI-native platform delivery, straight from the Trundl team.

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Trundl Streamlines & Automates Processes of Over Four Million Songs for Sony Music Publishing

Sony Music Publishing along with the assistance of Trundl, an Atlassian Platinum Solution Partner, have transformed their enterprise service management processes to save Sony over 1500 hours a year.

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Why is ESM important?

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What Are ESM Tools?

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What is service request management in ITSM?

IT teams receiving a wide variety of customer requests every day, and these are classified as service requests by the Information Technology Infrastructure Library (ITIL).

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Must-have features for your ITSM solution

The ITSM tool you zero down upon should be backed by strategic evaluation of the current state of ITSM and upcoming aspirations. How to ensure your chosen ITSM tool address your business needs?

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What are ITSM ticketing tools?

The IT ticketing system acts as a single point of contact between the solution seeker and the problem solver. Here’s how it works

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Freshservice vs Jira Service Management: ITSM tool comparison guide

Here’s looking at the key differentiators in functionality between Jira Service Management, Atlassian’s popular ITSM/ESM platform, and Freshservice, a relative newcomer by Freshworks.

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Enterprise Service Management (ESM) – Overview [Guide] | Trundl

Enterprise Service Management (ESM) is the practice of applying IT Service Management to other areas of an enterprise or organization with a view to improve efficiency, overall performance and service delivery in the way an organization functions internally.

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Jira Service Management vs ServiceNow [Guide]

Jira Service Management or ServiceNow - ITSM Tool comparisons. How do the features & functionalities of two leading ITSM solutions. We’ll help you figure out | Trundl

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ITSM [Guide]

ITSM (IT Service Management) is how IT teams manage such end-to-end delivery of IT services to customers, including an all-encompassing approach to design, create, deliver, and support IT services.

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Opsgenie in Jira Service Management [Guide]

Opsgenie in Jira Service Management, Getting started, step by step process of discovering and setting up from Atlassian experts. Trundl, Atlassian Platinum Partner

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7 Best Practices when deploying Jira Service Management

Great! You’ve chosen to deploy Jira Service Management (JSM). Awesome… Here’s a few tips before you start.
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