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Insights on enterprise delivery

Product news, engineering practice, and the future of AI-native platform delivery, straight from the Trundl team.

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Greater Visibility and Reduced Costs with Jira Instance Consolidation and Enterprise Cloud

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Atlassian Cloud Price Increase 2024: How Trundl Can Help

Atlassian Cloud Price Increase 2024: How Trundl Can Help - We recommend decision-makers to assess the impact before Oct 16th, 2025.

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Oh Canada! Atlassian Brings Data Residency to the Great White North ???

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Supercharge JSM with Smart Assignments and Rotations for Jira

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From Contamination to Clean Water: A Year of Progress in Uttar Pradesh, India

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Unlock Enterprise Asset Potential with Jira Service Management

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The CrowdStrike Outage Is the Canary in the Coal Mine for the Entire Tech Industry

Atlassian Intelligence has moved out of Beta, and offers ~30 new capabilities geared around making insights accessible, and tools to make data-driven decisions faster.

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Why Confluence Is a Worthy Email or Word Doc Substitute

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Master Productivity and Project Management with Waterfall for Jira

AI-Human Collaboration in Atlassian and Generative AI

Atlassian Intelligence has moved out of Beta, and offers ~30 new capabilities geared around making insights accessible, and tools to make data-driven decisions faster.

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Trundl Becomes an Official Atlassian Specialized Partner in IT Service Management in APAC

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Leading the Way: Trundl Labs India Sets New Standards with CyberVadis Certification

Congrats to Trundl Labs India for raising the bar on cybersecurity excellence with CyberVadis Certification!  This certification underscores our dedication to maintaining the highest standards of security and compliance in everything we do.
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Freshservice vs Jira Service Management: ITSM tool comparison guide

Here’s looking at the key differentiators in functionality between Jira Service Management, Atlassian’s popular ITSM/ESM platform, and Freshservice, a relative newcomer by Freshworks.

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What is service request management in ITSM?

IT teams receiving a wide variety of customer requests every day, and these are classified as service requests by the Information Technology Infrastructure Library (ITIL).

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Must-have features for your ITSM solution

The ITSM tool you zero down upon should be backed by strategic evaluation of the current state of ITSM and upcoming aspirations. How to ensure your chosen ITSM tool address your business needs?

, ,

What are ITSM ticketing tools?

The IT ticketing system acts as a single point of contact between the solution seeker and the problem solver. Here’s how it works

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Best Practices of Jira Dashboard Reporting [Guide]

Jira dashboard reporting goes beyond mere visual representation of your data and key metrics, and reaches its full potential when data from multiple sources are put together to tell a complete story.

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Jira Reporting Capabilities

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Types of reports in Jira

A quick look at different types of Jira reports and various roles they play

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What Are ESM Tools?

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Why is ESM important?

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,

Freshservice vs Jira Service Management: ITSM tool comparison guide

Here’s looking at the key differentiators in functionality between Jira Service Management, Atlassian’s popular ITSM/ESM platform, and Freshservice, a relative newcomer by Freshworks.

,

What is service request management in ITSM?

IT teams receiving a wide variety of customer requests every day, and these are classified as service requests by the Information Technology Infrastructure Library (ITIL).

,

Must-have features for your ITSM solution

The ITSM tool you zero down upon should be backed by strategic evaluation of the current state of ITSM and upcoming aspirations. How to ensure your chosen ITSM tool address your business needs?

, ,

What are ITSM ticketing tools?

The IT ticketing system acts as a single point of contact between the solution seeker and the problem solver. Here’s how it works

, ,

Best Practices of Jira Dashboard Reporting [Guide]

Jira dashboard reporting goes beyond mere visual representation of your data and key metrics, and reaches its full potential when data from multiple sources are put together to tell a complete story.

,

Jira Reporting Capabilities

,

Types of reports in Jira

A quick look at different types of Jira reports and various roles they play

,

What Are ESM Tools?

, ,

Why is ESM important?

Load more articles

,

Freshservice vs Jira Service Management: ITSM tool comparison guide

Here’s looking at the key differentiators in functionality between Jira Service Management, Atlassian’s popular ITSM/ESM platform, and Freshservice, a relative newcomer by Freshworks.

,

What is service request management in ITSM?

IT teams receiving a wide variety of customer requests every day, and these are classified as service requests by the Information Technology Infrastructure Library (ITIL).

,

Must-have features for your ITSM solution

The ITSM tool you zero down upon should be backed by strategic evaluation of the current state of ITSM and upcoming aspirations. How to ensure your chosen ITSM tool address your business needs?

, ,

What are ITSM ticketing tools?

The IT ticketing system acts as a single point of contact between the solution seeker and the problem solver. Here’s how it works

, ,

Best Practices of Jira Dashboard Reporting [Guide]

Jira dashboard reporting goes beyond mere visual representation of your data and key metrics, and reaches its full potential when data from multiple sources are put together to tell a complete story.

,

Jira Reporting Capabilities

,

Types of reports in Jira

A quick look at different types of Jira reports and various roles they play

,

What Are ESM Tools?

, ,

Why is ESM important?

Load more articles

,

Freshservice vs Jira Service Management: ITSM tool comparison guide

Here’s looking at the key differentiators in functionality between Jira Service Management, Atlassian’s popular ITSM/ESM platform, and Freshservice, a relative newcomer by Freshworks.

,

What is service request management in ITSM?

IT teams receiving a wide variety of customer requests every day, and these are classified as service requests by the Information Technology Infrastructure Library (ITIL).

,

Must-have features for your ITSM solution

The ITSM tool you zero down upon should be backed by strategic evaluation of the current state of ITSM and upcoming aspirations. How to ensure your chosen ITSM tool address your business needs?

, ,

What are ITSM ticketing tools?

The IT ticketing system acts as a single point of contact between the solution seeker and the problem solver. Here’s how it works

, ,

Best Practices of Jira Dashboard Reporting [Guide]

Jira dashboard reporting goes beyond mere visual representation of your data and key metrics, and reaches its full potential when data from multiple sources are put together to tell a complete story.

,

Jira Reporting Capabilities

,

Types of reports in Jira

A quick look at different types of Jira reports and various roles they play

,

What Are ESM Tools?

, ,

Why is ESM important?

Load more articles

,

Freshservice vs Jira Service Management: ITSM tool comparison guide

Here’s looking at the key differentiators in functionality between Jira Service Management, Atlassian’s popular ITSM/ESM platform, and Freshservice, a relative newcomer by Freshworks.

,

What is service request management in ITSM?

IT teams receiving a wide variety of customer requests every day, and these are classified as service requests by the Information Technology Infrastructure Library (ITIL).

,

Must-have features for your ITSM solution

The ITSM tool you zero down upon should be backed by strategic evaluation of the current state of ITSM and upcoming aspirations. How to ensure your chosen ITSM tool address your business needs?

, ,

What are ITSM ticketing tools?

The IT ticketing system acts as a single point of contact between the solution seeker and the problem solver. Here’s how it works

, ,

Best Practices of Jira Dashboard Reporting [Guide]

Jira dashboard reporting goes beyond mere visual representation of your data and key metrics, and reaches its full potential when data from multiple sources are put together to tell a complete story.

,

Jira Reporting Capabilities

,

Types of reports in Jira

A quick look at different types of Jira reports and various roles they play

,

What Are ESM Tools?

, ,

Why is ESM important?

Load more articles