Category Archives: Blog

How to Simplify SAFe® Program and ART Setup in Jira (Without Reinventing the Wheel)

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By Cidoni Brind, Director – DevOps & Process Re-engineering, Engineering If you’re leading an Agile transformation at scale, you’re probably familiar with the Scaled Agile Framework (SAFe®). You know the theory. You’ve bought the tools. You’ve trained your people. And yet, one of the biggest blockers to progress remains:  Your Jira instance doesn’t reflect your […]

The Architecture of Intelligent Resolution: How MTTRx Combines JSM, SARJ, and JMWE

The Architecture of Intelligent Resolution: How MTTRx Combines JSM, SARJ, and JMWE

By Denis Boisvert, Solutions Architect, Engineering Reducing MTTR is no longer just about tracking metrics—it’s about creating an intelligent, automated, end-to-end incident management system. Introduction:The Challenge with Traditional MTTR Picture this:A critical incident is logged. The ticket bounces from Team A to Team B to Team C. Each team works a little, then reassigns, keeping […]

Why Are You Ignoring MTTR?

why are you ignoring MTTR

By Denis Boisvert, Solutions Architect, Engineering Why are you ignoring MTTR? Picture this: A critical incident hits. Team A takes the ticket, investigates for 30 minutes, and escalates. Team B spends another hour before passing it to Team C. Each team “resolves” or reassigns fast enough to protect their own metrics. On paper, everyone looks […]

How to Scale monday.com for your Team

How to Scale monday.com for Your Team Blog

By Nancy Syal, Regional Lead-APAC, Marketing What I Learned as Our monday.com Setup Evolved With Our Team When we first adopted monday.com, I set it up myself and it worked beautifully. It was intuitive, highly visual, and gave us the flexibility to move fast. We built our boards, launched campaigns, managed approvals, and everything flowed. […]

Why SAFe® Implementations Fail Without Tool Alignment (and How to Get It Right)

SAFe® implementation tool alignment

Implementing the Scaled Agile Framework® (SAFe®) is a major step forward for enterprises aiming to deliver value faster, align teams, and improve organizational agility. But let’s be honest—getting SAFe® to stick is hard. Not because the framework itself is flawed, but because most teams aren’t set up with the right tools to make it work.   […]

Trundl Achieves SOC 2 Type 2 Compliance and GDPR Certification

SOC 2 Type 2 Compliance and GDPR Certification

At Trundl, our mission is to help organizations unlock the full potential of collaboration software with the utmost trust, precision, and reliability. We are proud to share that Trundl has successfully achieved SOC 2 Type 2 compliance and GDPR certification — two significant milestones that demonstrate our unwavering commitment to protecting customer data, strengthening trust, and […]

Trello vs monday.com: Which Project Management Tool Fits Your Team Best?

By Vickie MacLean, Director, Global Marketing As a Marketing Director in a growing SME, one of the biggest challenges I’ve faced is finding the right project management tool—not just for marketing, but for cross-functional collaboration. Over the years, I’ve worked with both Trello and monday.com, and I’ve seen how each platform serves very different needs.  […]

Trundl Expands Work Transformation with Key Alliances with monday, Microsoft, and Google Cloud

San Jose, CA — Trundl Inc., a leading enterprise technology company and trusted Platinum Atlassian Solution Partner, is redefining its capabilities for 2025 and beyond by expanding into key partnerships with monday.com and Microsoft, while bolstering its cloud infrastructure services with AWS, Microsoft Azure and Google Cloud Platform. These new alliances complement Trundl’s decade-long success […]

Oh Canada! Atlassian Brings Data Residency to the Great White North 🇨🇦🍁

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What is Data Residency and Why Does it Matter to Me? Data residency refers to the geographical location—whether a country or a region—where your hockey stick and toque, wait no, data is stored and processed. It’s a big deal in modern data management because it helps with regulatory compliance, boosts security, improves performance, and builds […]