Category Archives: ITSM / ESM

Case Study, ITSM / ESM

Fast ITSM Deployment: MLB Team Uses Jira Service Management

Posted on by Vickie MacLean

When a Major League Baseball team needed a fast ITSM deployment for their Dominican League farm system, they turned to Trundl. The Challenge  Major League Baseball franchise’s have a system of affiliated Minor League teams. Together, these affiliates act as a way for teams to “grow” talent, developing young players until they are ready to […]

Continue reading →
Case Study, ITSM / ESM

A Major State College Switches from ServiceNow to Jira Service Management

Posted on by Vickie MacLean

When a major State College needed a less costly (but equally capable) help desk solution for their students and faculty, they turned to Trundl for help The Challenge The State College was part of a system of 28 colleges across the state, enrolling over 640,000 students in both 2-year and 4-year degree programs. They had […]

Continue reading →
Blog, ITSM / ESM

Oh Canada! Atlassian Brings Data Residency to the Great White North 🇨🇦🍁

Posted on by Vickie MacLean
Data_Residency_in_Canada_Blog_Featured-Image

What is Data Residency and Why Does it Matter to Me? Data residency refers to the geographical location—whether a country or a region—where your hockey stick and toque, wait no, data is stored and processed. It’s a big deal in modern data management because it helps with regulatory compliance, boosts security, improves performance, and builds […]

Continue reading →
Blog, ITSM / ESM, Trundl News

Trundl achieves Atlassian specialization in ITSM

Posted on by Vickie MacLean
Trundl is now an ITSM/ESM Atlassian Solutions Partner

We are proud to announce that Trundl is now a certified Atlassian specialized partner in ITSM. As a leading provider of IT Service Management (ITSM) solutions, we completed a series of tests, certifications, and qualifications determined by Atlassian to indicate that we are a key provider of end-to-end service management solutions. What does this mean […]

Continue reading →
Blog, ITSM / ESM

Why HR Teams Love Jira Service Management

Posted on by Vickie MacLean
Why HR Teams Love Jira Service Management - Blog

Atlassian’s Jira Service Management is increasingly popular with HR teams wanting to work smarter, not harder. It lets HR simplify task management and also present a portal for all HR services and knowledge to the company. Moreover, it’s lightweight, easy to deploy, and highly affordable.

Continue reading →
Blog, DevOps, ITSM / ESM

Why is ESM important?

Posted on by Vickie MacLean
Why ESM is Important

One company, one mode of communication. Here’s how Enterprise Service Management unifies org-wide best practices into a common framework Enterprise Service Management (ESM) is an extension of IT Service Management (ITSM) tools, processes and/or best practices to non-IT departments, such as HR or facilities and other functional areas of the enterprise to better serve the needs […]

Continue reading →