Jira ESM

ITSM processes and tools aren’t just for IT. Think more broadly for Enterprise Service (ESM) best practices and use cases.

Single pane view of all work assigned and prioritized

Jira Service Desk is ideal for ESM (Enterprise Service Management). Business teams such as HR, Security, Legal, Facilities, and others all can benefit from Jira as a Ticketing System. Enterprise Service Management offers teams a helpdesk of their own to present service offerings easily for their internal and external customers. With Jira Service Desk, teams can control and prioritize the intake of work, provide visibility of progress to stakeholders/requestors, and provide an easy to use request portal.

Trundl_ESM
Trundl_ESM

Single pane view of all work assigned and prioritized

Jira Service Desk is ideal for ESM (Enterprise Service Management). Business teams such as HR, Security, Legal, Facilities, and others all can benefit from Jira as a Ticketing System. Enterprise Service Management offers teams a helpdesk of their own to present service offerings easily for their internal and external customers. With Jira Service Desk, teams can control and prioritize the intake of work, provide visibility of progress to stakeholders/requestors, and provide an easy to use request portal.

Trundl_demo-site-image

A customer portal for invoking requests to your team

Jira Service Desk is a common tool in a larger DevOps strategy invoking work from other Atlassian-using teams (ie. Dev team’s Jira Software intaking bugs from customers through IT). ITSM processes and tools aren’t just for IT. For example, an HR use case would employ a Jira Service Desk portal to trigger and automate all of the services needed for new hires (hardware, building accesses, network provisioning, contracts (tasks linked to legal), contracts (tasks linked to finance), etc.). Think more broadly for Enterprise Service (ESM) best practices and use cases.

There's a customer portal for any team

  • HR Facilities ESM
  • HR Onboarding / Offboarding ESM
  • HR Incidents ESM
  • Legal Team ESM
  • Security Team ESM
  • FInance Team ESM
  • HR Facilities ESM
  • HR Onboarding / Offboarding ESM
  • HR Incidents ESM
  • Legal Team ESM
  • Security Team ESM
  • FInance Team ESM

We drop Atlassian knowledge

Once a month we send out Atlassian product updates, recent use cases, helpful videos, Atlassian security advisories, and other resources for the Jira-using community.

It’s our way of keeping you a happy Atlassian customer & bringing new ideas to your technology users.