IT Service Management

Atlassian Jira Service Desk is a highly scalable, light-weight, ITIL-ready ITSM ticket support system providing easy access to a service catalog and knowledge base.

Help your customers find and ask for your services

Jira Service Desk’s customer portal is easy for non-technical requestors to navigate help options, or to choose self-service on common tickets.

Trundl ITSM
Trundl ITSM

Help your customers find and ask for your services

Jira Service Desk’s customer portal is easy for non-technical requestors to navigate help options, or to choose self-service on common tickets.

Trundl ESM

Manage all of your prioritized work, easily

As a Jira Service Desk agent, you get all of the core tenants of Atlassian Jira, which include a fully customizable workflow engine, full configurability on group accesses, roles, permissions, automations, and validations (behavior enforcements). Jira Service Desk adds additional features of full control over Service Level Agreements and Agent-level Queues to aid in prioritizing work. Easily add outside collaborators, such as tying a customer request to a Development Team Jira ticket.

Trundl ESM

Manage all of your prioritized work, easily

As a Jira Service Desk agent, you get all of the core tenants of Atlassian Jira, which include a fully customizable workflow engine, full configurability on group accesses, roles, permissions, automations, and validations (behavior enforcements). Jira Service Desk adds additional features of full control over Service Level Agreements and Agent-level Queues to aid in prioritizing work. Easily add outside collaborators, such as tying a customer request to a Development Team Jira ticket.

Need help with deploying a Jira Service Desk solution with
best practice ITSM configurations & addons? We can help.

Jira Service Desk for non-IT teams

Get help scaling Jira Service Desk to non-IT teams such as HR, Security or Legal. Think of teams that could present a Customer Portal and need to organize and prioritize work regularly amongst a team. Its service as a software. Choose Jira Service Desk for ESM.

Trundl JSD for HR Legal
Trundl JSD for HR Legal

Jira Service Desk for non-IT teams

Get help scaling Jira Service Desk to non-IT teams such as HR, Security or Legal. Think of teams that could present a Customer Portal and need to organize and prioritize work regularly amongst a team. Its service as a software. Choose Jira Service Desk for ESM.

We drop Atlassian knowledge

Once a month we send out Atlassian product updates, recent use cases, helpful videos, Atlassian security advisories, and other resources for the Jira-using community.

It’s our way of keeping you a happy Atlassian customer & bringing new ideas to your technology users.