- MIGRATE TO ATLASSIAN · SERVICENOW TO ATLASSIAN
Accelerate your jump from ServiceNow to Jira.
Rapid Deploy uses your own ServiceNow documentation, processes, and data to build a representative environment in Jira Service Management and the Atlassian Service Collection. You compare ServiceNow today against the Atlassian environment you would work in day to day, built from your own processes.
Trusted by teams building on Atlassian.
- WHY THIS MATTERS
The risk of the move is what holds teams back.
Most teams accept the economic or strategic case for change. Then they stall on the risk of replacing a deeply embedded platform.
- HOW IT WORKS
From documentation to demonstration.
The documentation a migration normally rediscovers becomes your context up front.
Ingest
Your existing ServiceNow documentation, workflows, requirements, data, and discovery come together as the raw material for your future state. Nothing new to write.
Reimagine
Every process gets a call: preserve, simplify, automate, redesign, or retire. A cleaner operating model, so ServiceNow’s complexity does not carry across.
Build
Representative workflows, service experiences, configurations, automation, and connected use cases in Jira Service Management. A working environment your teams can open and use.
Validate
The people who know your current setup test the assumptions, find the gaps, and refine the build with Trundl, before you commit to anything.
Ingest
Your existing ServiceNow documentation, workflows, requirements, data, and discovery come together as the raw material for your future state. Nothing new to write.
Reimagine
Every process gets a call: preserve, simplify, automate, redesign, or retire. A cleaner operating model, so ServiceNow’s complexity does not carry across.
Build
Representative workflows, service experiences, configurations, automation, and connected use cases in Jira Service Management. A working environment your teams can open and use.
Validate
The people who know your current setup test the assumptions, find the gaps, and refine the build with Trundl, before you commit to anything.
- HOW RAPID DEPLOY DELIVERS
Your ServiceNow history becomes the starting point.
What Rapid Deploy reads
Build and process documentation, workflow diagrams, forms, and field structures. Service catalogs, configuration exports, and integration documentation. Sample data, discovery transcripts, GRC docs, and current pain points.
What Rapid Deploy builds
A working experience in Jira Service Management, built from your terminology, your processes, and representative data. A real environment your teams open and use.
What connects once service management moves
Jira Service Management handles requests, incidents, problems, changes, assets, and operations. Jira, Confluence, Rovo, Loom, and Teamwork Graph connect it to development, knowledge, and AI.
Prove equivalency, or show a better world.
Show me my ServiceNow instance in Jira
For when functional equivalency is the biggest concern. Rapid Deploy takes a representative ServiceNow process and demonstrates it operating in Jira Service Management or the Atlassian Service Collection. Your teams watch what they depend on today work in the new environment.
Show me how I can transform my Services
For when you want more than another build of the same operating model. Rapid Deploy starts with your ServiceNow process, then connects it to development, knowledge, and AI through Jira, Confluence, Rovo, Loom, and Teamwork Graph.
- THE TIME-TO-VALUE STORY
Experience the future state before you buy.
The traditional sequence
Buy, discover, design, build, test, change, then migrate, and only then experience the value. You take on substantial risk long before you ever see your own environment working.
The Rapid Deploy sequence
Discover, prototype, experience, validate, then buy and scale. You see your environment working first, live in Jira Service Management, and commit to the migration second, once it has proven out.
What that changes
Implementation becomes scaling something your teams have already watched work, in their own processes. The migration starts from proof you can see, so it runs on evidence rather than hope.
- THE ENGAGEMENT
Your ServiceNow documentation in. A validated Atlassian environment out.
What you bring
Your ServiceNow documentation, workflows, requirements, data, and discovery. Your current footprint and your critical use cases. And the people who know the existing environment best, because they are the ones who put the build to the test and decide whether it holds up.
How it works
Trundl discovers your incumbent setup, translates the requirements, reimagines the processes, and builds the future state in Jira Service Management. Your people validate the result against how they actually work. From there, a clear path to migration and scale follows.
What you ship
A representative Jira Service Management environment, built from your own context and validated by the people who run your processes. A destination your teams have already used and trust, plus a practical path to migrate and scale when you are ready.
The best way to evaluate the migration is to start it.
Bring your ServiceNow documentation and your critical use cases. Rapid Deploy builds the destination, and the people who know your environment decide whether it holds up.
Common questions.
Why build a Jira Service Management environment before committing to the migration?
Because a traditional evaluation compares ServiceNow today against Atlassian in the abstract. Rapid Deploy builds a representative environment in Jira Service Management and the Atlassian Service Collection from your own documentation, processes, and data, so you compare ServiceNow today against the environment you would actually work in. By then, you have used that environment yourself and you know you can leave.
What does Rapid Deploy need from our ServiceNow environment?
Whatever already exists. The material describing how your processes run, the catalogs and configuration exports showing how they are set up, the integration documentation around them, plus GRC docs, current pain points, discovery transcripts, and any sample data. Nothing has to be written for us. The material a migration would normally force you to rediscover becomes the input instead.
Our ServiceNow environment is heavily customized. Does all of it get recreated?
No, and that is deliberate. Rapid Deploy makes a call on every process during the reimagine step, whether to preserve, simplify, automate, redesign, or retire it. Reproducing the incumbent’s complexity inside Jira Service Management is not the goal. The transition is where you eliminate legacy complexity rather than carry it across.
Our users already know ServiceNow. What happens to them?
The first demonstration motion exists for exactly this. Rapid Deploy shows a representative process operating in Jira Service Management or the Atlassian Service Collection, so your teams can see that the things they depend on today still work. Validation then hands the environment to those same people, so they find gaps early, well before any commitment.
What should we demonstrate first?
It depends on what you need to prove. Common starting points are ITSM replacement, with representative incidents, requests, changes, knowledge, assets, queues, SLAs, and service experiences in Jira Service Management. Enterprise service management, with HR, Facilities, Legal, or Finance workflows running alongside IT. What changes when your service teams and your software teams work in one connected environment. How Rovo, Confluence, Loom, and connected context change the way people find knowledge. And an overly complex workflow reworked into a materially simpler operating model.
Do we have to move everything at once?
Trundl drives migration velocity, but not at the expense of adding disruption to critical services. You will have the option of having a lightswitch migration or an incremental/phased migration.
What do we gain beyond replacing ServiceNow?
The story grows from ServiceNow against Jira Service Management into monolithic service management against a connected system of work. Jira Service Management runs alongside Jira, Confluence, Rovo, Loom, and Teamwork Graph, so service delivery connects with development, knowledge, and AI instead of standing on its own platform.