The Coming AI Apocalypse: Viewed Through a Different Lens
A practitioner’s triage of the ongoing AI doom discourse: what fails a fact-check, what survives it, and what it changes for the people who run the tools. When Hugging Face’s engineers sat down to reconstruct the attack that had just torn through their production systems, they hit a wall they didn’t expect. The exploit payloads […]
In the Age of AI, XLAs are a Leadership Move
Every SLA on the board is green. And yet CSAT and NPS are down. Anyone who has run a service desk knows the feeling. The report says the team hit every target. The people on the other end tell a different story. Barclay Rae named this years ago and the name stuck: the watermelon SLA. […]
Make December a Non-Event
A practical read on Atlassian’s usage-based pricing, and how to get ahead of it. Somewhere in your organization, a finance teammate just heard that Atlassian pricing is changing, and started drafting the email you do not want to read in January. That email is avoidable. Not by ignoring the change, and not by panicking about […]