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Product news, engineering practice, and the future of AI-native platform delivery, straight from the Trundl team.

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A new delivery model that turns the documentation you already have into a working Atlassian environment, in hours.

What Are ESM Tools?

ESM tools have caught the attention of many modern businesses, and the demand is soaring. Find out why. Enterprise Service...

Best Practices of Jira Dashboard Reporting [Guide]

Jira dashboard reporting goes beyond mere visual representation of your data and key metrics, and reaches its full potential when...

Jira Reporting Capabilities

Jira reports are both insightful and easy to understand. Here’s how they help teams. A good ITSM tool should empower...

Types of reports in Jira

A quick look at different types of Jira reports and various roles they play...

What is service request management in ITSM?

IT teams receiving a wide variety of customer requests every day, and these are classified as service requests by the...

Must-have features for your ITSM solution

The ITSM tool you zero down upon should be backed by strategic evaluation of the current state of ITSM and...

What are ITSM ticketing tools?

The IT ticketing system acts as a single point of contact between the solution seeker and the problem solver. Here’s...

Freshservice vs Jira Service Management: ITSM tool comparison guide

Here’s looking at the key differentiators in functionality between Jira Service Management, Atlassian’s popular ITSM/ESM platform, and Freshservice, a relative...

How to Build a Strong Cloud Migration Strategy

Are your Cloud Migration expectations anchored in reality? Ensure you’re on the right track with this phase-wise, concrete plan for...