MAKE THE SWITCH
ServiceNow to Jira Service Management
For many ITSM/ESM use cases, shifting from ServiceNow to Jira for managing your service request intake makes sense. The big win is cost, but the transition will present some migration, customization, integration, and adoption challenges.
Read on to learn how Trundl can help you migrate from ServiceNow to Jira Service Management.
GET OUT OF SERVICENOW
Goodbye Cost & Complexity
You pay a king’s ransom for ServiceNow, and a prince’s ransom to scale it at the pace of business. It’s not just software subscriptions and specialized resources, it’s lock in from implementation, extensive customization, and platform dependence. There is a way out. ITSM solutions with Jira Service Management are lighter-weight, fully-customizable, scale faster, and match most enterprise grade ITSM features found in ServiceNow. Explore the details.
Better Bang for Your Budget
Jira Service Management based ITSM solutions are 50%-65% of the total cost of ServiceNow, transition included. The switch is worth it.
Get End-to-End Service Management
Atlassian tools integrate seamlessly. Boundary teams already using Jira Software can contribute on problem tickets, incidences, and other issues, for no additional cost.
Assess an ITIL-Compliant Alternative
Getting out of ServiceNow takes months of planning and discovery, but worth the time. Trundl works with your IT leadership on your path to Jira Service Management.
Find Ease of Use & Flexibility
You don’t need to be a .NET Developer to administer Jira Service Management. Tailor ticket types, workflows, fields, forms, and portals at ease.
Fully Managed Transition
How Trundl Plans Your Shift to JSM
ServiceNow is an 800-pound gorilla. It’s expensive to scale and maintain. Lean times call for lean and agile solutions to keep costs under control. If your project teams already use Jira, then you have to consider Jira Service Management. Here’s how we plan your transition.
Discovery & Analysis
ServiceNow instances take years to deploy fully. We focus on discovery of your use case, understand your processes, configurations, customizations, integrations and compliance to map the effort and cost to recreate it in Jira Service Management.
Running the Numbers
In our experience, typical Jira Service Management solutions cost ~60% of their ServiceNow equivalent. We can estimate the migration, licensing, and services costs to get a like-for-like configuration, including training and adoption support.
User Training and Adoption
If your organization’s staff members are already accustomed to using ServiceNow, switching to Jira Service Management may require comprehensive training. We help your teams adapt to the new interface, features, and operations.
Migration of Data
Your ServiceNow ticket data is important to keep. We look at the data structures, fields, and formats to ensuring data integrity and continuity is achieved in the transition.
Unleash Service Excellence and Enhance Organizational Productivity
An ITSM Solution that Streamlines Collaboration, Adds Workflow Visibility, and Delivers Value
Organizations can automate repetitive tasks like change approvals, manage SLAs with ease and identify the root cause of incidents. JSM supports complex project configurations and makes it easy to track and manage all assets. With a customizable portal, insightful analytics that enable data-driven decisions—continuous improvement is at your fingertips. Find out why IT teams rely on JSM as a comprehensive solution to optimize their service operations, and not just a service desk that handles tickets.
Collaboration
Let’s Work Together
Building an Atlassian deployment plan based on multiple stakeholder interests, inputs, and feedback is hard. This service organizes all of it for you, leaving you to focus on your priorities.
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Additional Resources
Blog Case Studies ITSM / ESM
A Major State College Switches from ServiceNow to Jira Service Management
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Blog Case Studies
Move from AWS Data Center to Cloud
Cloud infrastructure company reduced costs by USD 160,000 by moving from AWS Data Center to Cloud A USD 2B publicly-traded [...]
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Blog Case Studies
Automated HR Onboarding with Jira Service Management and Confluence for the US Department of Energy
When a 172-step onboarding process was stifling an HR team, the US Dept of Energy turned to Trundl The Tools [...]
Read More