Jira Service Desk presents a near-intimidating amount of options on how to tailor an ITSM solution that fits both your needs today and the flexibility to adapt to tomorrow’s unknown needs. It’s a great opportunity for digital transformation and process improvements. This guide gives teams an outline to prepare people, processes and tools involved in such a task.
Fully preparing for and responding to unplanned failures on critical applications and hardware is too often an under-valued practice of DevOps teams. ATLASSIAN OPSGENIE provides a comprehensive platform to connect resources, break knowledge silos, drive activity ownership, and employ actionable post-mortem learnings.