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ITSM / ESM Enablement

The Modern Way to Exchange Work

Enterprise Service Management (ESM) drives visibility and access to services of all kinds. While Information Technology Services Management (ITSM) focuses on core IT services such as incident management requests, asset configuration and management, ESM enables companies to respond better and deliver services under one, unified platform and helps all of your teams scale and deliver.

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Team Visibility & Efficiency

Why Enterprise Service Management?

Your employees are similar to customers when it comes to engaging with technology. They expect instant, efficient access and answers for their day-to-day business operations. Whether they’re requesting a a new laptop or onboarding new employees, ESM makes delivering these services faster and more efficient.

Self-Service

All internal teams will have access to a self-service portal. This includes IT, HR, Finance, Legal, Sales, Marketing, and more.

Work Prioritization

Benefit from smarter queues that ensure the most important work is done before others.

Automation

Creation of automation-based ticketing and workflows for all internal teams.

Knowledge Base

All employees will easily be able to access a knowledge base for requesting services.

ESM & ITSM Bring Value to Teamwork

Elevate & Empower Your Teams

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Get in the “Flow” to
Drive Your “Go”

Email is a collaboration killer. Having a shared platform that categorizes and prioritizes requests that run through powerful, automation- ready workflows makes collaboration seamless.

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Knowledge is
Power(ful)

Universally-available how-to articles, company policies, product documents, troubleshooting tips and other knowledge base assets give employees agency to work smarter and faster.

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Self-Service = Happy
Employees

Self-service lets your team answer their own questions and meet their own needs without waiting on someone else. Work deflection saves customers and agents countless hours.

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Collaboration

Let’s Work Together

Trundl’s team of Information Technology Service Management and Enterprise Service Management experts are here to help you implement ITSM & ESM across your business. Fill out the form below to get started.



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Additional Resources

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FAQ

Common ITSM / ESM Questions

ETSM & ITSM FAQ

  • What if I’m currently using a non-Atlassian tool for ticketing? How does Trundl handle the transition?

    We have migrated ticketing from Servicenow, Salesforce, Freshservice, BMC Remedy, Cherwell, VersionOne, Bugzilla, IBM DOORs, and other software. We handle the transition in a stepwise manner with your leadership and user base to ensure a seamless transition. This includes user and administrative training.

  • Why does Trundl promote Jira Service Management for ITSM/ESM?

    In overall terms, it’s the best service management tool when you account for all factors including price, integrations with other tools, features & capabilities, administration, scalability, and ease of deployment. Atlassian is growing at 30% per year (in their 20th year) for a reason, and JSM is still its fastest-growing core product. Gartner has JSM as an ITSM Magic Quadrant Leader.

  • Can Trundl provide licenses?

    Yes! As a Platinum Enterprise Solution Partner, we have licensing benefits that we can pass on to you, so ask us about all Atlassian software.

  • Can Jira Service Management integrate with my current toolset?

    It’s rare for us to find something Jira does not integrate with at some level. There are over 5000 add-ons out there, and if we cannot find a developed integration, there are powerful REST API’s for us to use. Just ask us, we can look into it with no commitment required.

  • We are new to Jira Service Management. Can Trundl train us?

    Absolutely. We are an Atlassian Authorized Trainer. Just ask and we can customize training to fit your teams needs!

  • I am debating between Servicenow and Jira Service Management… Can you help us work through our decision?

    Yes! In fact, we have a Servicenow vs. Jira Service Management Guide that is popular for those researching these two tools. We won’t leave you hanging. We know this is a big decision, so book time to talk to us about it, and we can help your leadership work through the pluses and minuses.

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