Atlassian Managed Services

Maximize Your Investment in Atlassian

Your team can continually improve it’s Atlassian configuration and capabilities. We’re here to help make that possible. Our expertise can help ensure that you’re asking the right questions and develop a clear best practice based action plan that leads to breakthrough improvements for your user base.

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AMS For Teams

What Does This Look Like for Your Team?

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Dedicated Access to
Atlassian Engineers

With 50+ dedicated Atlassian Engineers, our team will be available during your working hours.

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Technical Advice & Hands-On Configuration

Get technical advice and support for all of your administrative needs as well as escalations for system outages.

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Flexible
Support Plans

Resources and support available to you based on your time zone (US, Canada, and India) and month-to-month tier changes.

Working With a Solution Partner

Making the Most of Atlassian Managed Services

Most companies that have invested in Atlassian software are just scratching the surface of what’s possible inside the ecosystem. The potential is limitless. From powerful automation, true portfolio management, custom Agile boards, and reporting, our AMS team is here to partner with your team and help you deliver improvements at scale.

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Flexible, Knowledgeable, Accessible

Why Choose AMS to Support Your Teams?

Atlassian Managed Services (AMS) is flexible, knowledgeable, and accessible. AMS allows for mid-contract upgrades or downgrades to match the support levels you need or if your budget changes. Our team of Atlassian-certified engineers are available 24/7 and across time zones. Customize how you work with us to fit exactly what your team needs while having access to ask questions and pick our brains.

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Collaboration

Let’s Work Together

Trundl administers and scales Atlassian software with proven best practices at the pace, cost, and approach that fits the unique needs of your team. Just fill out the form below to get started!



FAQ

Common Atlassian Managed Services Questions

ATLASSIAN MANAGED SERVICES FAQ

  • Is AMS a staff augmentation service?

    No. It’s a staff empowerment service. You get access to whatever mix of our team that can help you get where you want to go with collaboration software.

  • How is AMS priced?

    Pick the number of hours you need us (from 5hrs-160hrs/mo) and let us know if you have a preference for team member locations (US, India, Canada). There’s lots of choices, contact us for specifics!

  • Is this a full Atlassian Administration service?

    It can be, but it’s often not used that way. We love working alongside Jira Administrators to help them feed and work through their improvement backlog. We can do all Jira administration work as well (user provisioning, workflow tweaks, etc.). However, if you need help, we fit our services and team to your custom needs!

  • What types of companies use AMS from Trundl?

    All kinds. Some AMS customers have 5000+ Jira users, others have just 50. They come from a variety of industries that all have have different tooling priorities (ITSM, Agile, DevOps, PPM, others). What really matters is how much they want to grow and scale, using our expertise, and broad use-case knowledge across the Atlassian ecosystem.

  • How is Trundl’s AMS different from Atlassian’s Support offerings?

    Trundl is hands-on when it comes to providing resources dedicated to best practices for your use case. Atlassian’s support offerings focus on high impact issues (P0/P1), and do not include use case services or advice. Atlassian will not touch your Atlassian instance. Trundl’s AMS works within your Atlassian instance.

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