We are proud to announce that Trundl is now a certified Atlassian specialized partner in ITSM. As a leading provider of IT Service Management (ITSM) solutions, we completed a series of tests, certifications, and qualifications determined by Atlassian to indicate that we are a key provider of end-to-end service management solutions.
What does this mean to our customers?
By leveraging Trundl’s ITSM specialization, organizations can unlock the full potential of their teams. Here’s how:
Enhanced team satisfaction
Enhance, customize, and optimize existing IT services to provide teams with a better experience, allowing them access to self-service options, as well as improved communication channels for requesting help.
Increased IT team’s productivity
Automating IT processes and workflows help organizations reduce their time and effort managing their IT infrastructure and freeing their IT teams to focus on more strategic tasks.
Automated IT processes and workflows
Streamline and automate your IT processes with ITSM best practices, reducing manual effort, and improving efficiency.
Improved team collaboration
Coordinate and collaborate with your Dev, Ops, and IT teams to establish shared workflows and SLAs with support from our deep technical expertise.
Strengthen your IT security by gaining better visibility and control over your IT environment.
Transform your ITSM with these Atlassian products
Here is how you can use these Atlassian products to power your ITSM and make it faster, easier, and more efficient.
Jira Service Management
Jira Service Management is an IT service management (ITSM) platform that provides a centralized, self-service portal for users to log IT issues and requests. It helps IT teams to manage, track, and resolve incidents and requests quickly and efficiently at scale. It also provides real-time analytics and reporting to help customers identify and address the root causes of IT issues.
Confluence provides features for knowledge management & project collaboration for teams. The solution also offers the ability to create knowledge base articles and resources, enabling customers with fast access to solutions, relevant search results and providing Help desk staff with the ability to create new articles quickly.
Opsgenie is an alert and incident management platform that helps DevOps, IT, and security teams to deliver better customer experience. It provides an automated alerting system for responding to critical events and incidents and allows teams to set up rules and notifications to automate their response process. It also provides on-call schedules, escalations, and incident analytics.
Trello is a project management and collaboration tool that helps teams of all sizes to organize and manage their projects. It enables users to create boards where they can add tasks, assign team members to tasks, set due dates, attach files, and communicate with one another. Trello is designed to help teams work efficiently and effectively while staying organized and on top of their tasks.
Statuspage is an incident communication platform that enables teams to quickly inform customers of service outages and other important updates. It offers a suite of tools to help them with real-time visibility into the performance, uptime, and incident history of their online services. It also provides customizable, branded portals for customers to communicate with their customers about incidents, planned maintenance, and other status updates.
Our team of certified IT professionals is dedicated to helping our customers experience the best and most effective IT service delivery. We strive to provide organizations with the best possible tools, resources, and support to ensure their success. If you are looking for an experienced IT service provider or want to learn more about the ITSM services and solutions we offer, please contact us today.