The pandemic is a catalyst to drive healthcare innovation and foster an ecosystem in which the provider’s IT support standards impact the wellbeing of patients significantly.
Trends reveal that the growing popularity of telemedicine, virtual health consultations, wearable health devices or AI-driven helplines is here to stay. Additionally, healthcare is a 24*7*365 affair, which means even minor glitches could result in bigger issues and incidences.
Supporting Health Ops with Atlassian Software
As dynamic digital management portals replace manual/paper-based records, service desk solutions are emerging as the key to helping medical centres ace the transition, and enabling people to assume an informed approach to personal health.
For instance, Atlassian products such as Jira Service Management, Confluence, Trello, Opsgenie & Statuspage unify an ocean of data unique to the healthcare sector—be it lab reports, booking appointments or insurance claims.
High visibility across the care-management spectrum through an agile, adaptable methodology
Enabling healthcare workers to resolve issues themselves, and devote time saved on critical issues
Easy management of Electronic Health Records, revenue cycle & operations
In a few clicks, the clinician can tie tickets to hardware involved in service
Self-help, department-specific on-demand services for care seekers
Prompt sharing of insights across personalized dashboards
Better functioning via shift planning, admission scheduling, check-in, billing, and HR functions
Better coordination across the network through governance, risk and compliance controls
Paper-free records to facilitate transparency, accessibility and accountability on a digital portal
Mercy Ships, a non-profit organization which deploys seaworthy hospitals to deliver free treatment and develop healthcare infrastructure in underprivileged areas of sub-Saharan Africa, is proof that with the right solution in place, care givers can boost efficiency to reduce costs and improve care.
After rolling out Jira Software and Confluence, Mercy Ships later integrated Opsgenie, Jira Service Management, and Statuspage for building a seamless digital infrastructure that ensures smooth operations across the organization.
Jira Software and Jira Service Management work in tandem with Confluence as process management, incident management, and service request management platforms.
Confluence serves as an intranet for the organization’s employees and volunteers. From policy and procedure documentation; to announcements via blogs and paging system for people on the ship; the tool not only serves as the whole organization’s knowledge repository, but also like their in house social communications platform.
Jira Service Management acts as a clearinghouse to direct requests to Jira Software. Building processes, custom workflows, and efficient forms to draw in correct data through Jira Service Management, following which they get defined as an incident, a change request, a service request, etc. and are sent to the concerned people.
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