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Practical notes on platform migrations, service management and AI-native delivery, from the Trundl team.

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Showing 82–90 of 103 resources

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AI Didn’t Remove the SDLC Bottleneck. It Exposed It.

A reaction to Atlassian's announcement, “The evolution of Jira for AI-native software development.”...

Blog

AI Isn’t Moving Too Fast

You’re Working with the Wrong Mental Model By: Dave Rosenlund, Global Director – Software & Solutions Over the past year,...

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Your CMDB Was Never Working. The Translator Was.

Human engineers have been reading around your bad asset data. But AI agents read it literally. By: Dave Rosenlund, Global...

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What Team ’26 Taught Me About AI-Native Service Management

A poorly curated knowledge base produces suspect answers By: Dave Rosenlund, Global Director – Software & Solutions Team ‘26 in...

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A Team’26 Retrospective on AI and Rovo

Last week shows Atlassian understands AI will not live in one interface By: Dave Rosenlund, Global Director – Products  ...

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From Atlassian Administrators to AI Orchestrators

  Shaping how systems, context, and automation work together By: Dave Rosenlund, Global Director – Products and Aaron Geister, Principal...

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Unpacking RejectDirectSend for Microsoft Customers

If you’ve recently come across the Exchange Online setting called RejectDirectSend, your first reaction may be, “Well, that sounds dangerous!”...

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Two Powerful CRMs, Two Philosophies: Navigating a Move from HubSpot to monday CRM

    By: Nancy Syal, Marketing Lead at Trundl Over more than eight years in marketing, working across teams of...

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Are We Over-Trusting Atlassian Rovo, ChatGPT, etc.?

By: Dave Rosenlund, Global Director of Software & Solutions at Trundl AI tools like ChatGPT, Rovo, Claude, and Cursor are...

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The Power of Atlassian Teamwork Graph

By Cidoni Brind, Director – DevOps & Process Re-engineering, Engineering & Dave Rosenlund, Global Director of Software & Solutions at...

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When to Use Rovo – and When a General‑Purpose AI Might Be Better

By Denis Boisvert, Solutions Architect, Engineering & Dave Rosenlund, Global Director of Software & Solutions at Trundl AI tools are...

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5 Trends Reshaping Service Operations

By Dave Rosenlund, Global Director of Software & Solutions at Trundl. Across IT, business, and customer-facing teams, the demands on...

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How to Set up Xray in Jira for Test Case Management | Trundl

How to set up Xray in Jira? Advantages of test case management with Jira & Xray is to bring your...

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Decoding Automation and DevOps: An Expert Overview

Experts discuss how we can get more out of DevOps, Xray's traceability between requirements, how testers can benefit from tools...

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SAFe® and Startups: Expert overview

Luke Hohmann, Agile Guru & founder of FirstRoot, enlightens us on how entrepreneurs can gain an edge from Scaled Agile...

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What is Kanban? [Guide] | Trundl

In what is Kanban?-A beginner's guide, we explore how teams benefit from this visual workflow management method to implement Agile...

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What is Agile [Guide]

What is Agile? Discover why this methodology is being considered as the password for modern organizations to survive in today’s...

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Enterprise Service Management (ESM) – Overview [Guide] | Trundl

Enterprise Service Management (ESM) is the practice of applying IT Service Management to other areas of an enterprise or organization...

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Staying Remote : Embracing the New Normal

Listen to Podcast on Remote Work Culture Watch YouTube Video on Remote Work Culture Admit it. Ensconced in the comfort...

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Jira Service Management vs ServiceNow [Guide]

Jira Service Management or ServiceNow - ITSM Tool comparisons. How do the features & functionalities of two leading ITSM solutions....

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ITSM [Guide]

ITSM (IT Service Management) is how IT teams manage such end-to-end delivery of IT services to customers, including an all-encompassing...