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Blog

Practical notes on platform migrations, service management and AI-native delivery, from the Trundl team.

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Showing 1–9 of 18 resources

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A Team’26 Retrospective on AI and Rovo

Last week shows Atlassian understands AI will not live in one interface By: Dave Rosenlund, Global Director – Products  ...

Atlassian, GenAI

From Atlassian Administrators to AI Orchestrators

  Shaping how systems, context, and automation work together By: Dave Rosenlund, Global Director – Products and Aaron Geister, Principal...

Blog

Unpacking RejectDirectSend for Microsoft Customers

If you’ve recently come across the Exchange Online setting called RejectDirectSend, your first reaction may be, “Well, that sounds dangerous!”...

Blog, General

Two Powerful CRMs, Two Philosophies: Navigating a Move from HubSpot to monday CRM

    By: Nancy Syal, Marketing Lead at Trundl Over more than eight years in marketing, working across teams of...

Blog, GenAI

Are We Over-Trusting Atlassian Rovo, ChatGPT, etc.?

By: Dave Rosenlund, Global Director of Software & Solutions at Trundl AI tools like ChatGPT, Rovo, Claude, and Cursor are...

Blog, ITSM / ESM

The Power of Atlassian Teamwork Graph

By Cidoni Brind, Director – DevOps & Process Re-engineering, Engineering & Dave Rosenlund, Global Director of Software & Solutions at...

Blog, GenAI, ITSM / ESM

When to Use Rovo – and When a General‑Purpose AI Might Be Better

By Denis Boisvert, Solutions Architect, Engineering & Dave Rosenlund, Global Director of Software & Solutions at Trundl AI tools are...

Blog, ITSM / ESM

5 Trends Reshaping Service Operations

By Dave Rosenlund, Global Director of Software & Solutions at Trundl. Across IT, business, and customer-facing teams, the demands on...

Blog, General

Time to Value: The Real Measure of ROI for Atlassian

When organizations decide to invest in Jira or the broader Atlassian platform, they’re not just buying software — they’re betting...

Blog, ITSM / ESM

How StarCompliance Balanced Global Support with Smart Assignments & Rotations in Jira Service Management

    Chris Green and his team turned chaos into coordination with Jira Service Management and Smart Assignments & Rotations...

Agile, Blog

The ROI of Aligned Agile Delivery

By Cidoni Brind, Director – DevOps & Process Re-engineering, Engineering Enterprise leaders often find themselves staring at a paradox: they’ve...

Agile, Blog

How to Simplify SAFe® Program and ART Setup in Jira (Without Reinventing the Wheel)

    By Cidoni Brind, Director – DevOps & Process Re-engineering, Engineering If you’re leading an Agile transformation at scale,...

Blog

Atlassian Pulse: July 2026 Edition

Long time no see!  Thank you to everyone who kept pushing me to get back to it and helped me...

Uncategorized

A Team’26 Retrospective on AI and Rovo

Last week shows Atlassian understands AI will not live in one interface By: Dave Rosenlund, Global Director – Products  ...

Blog

Unpacking RejectDirectSend for Microsoft Customers

If you’ve recently come across the Exchange Online setting called RejectDirectSend, your first reaction may be, “Well, that sounds dangerous!”...

Blog, General

Time to Value: The Real Measure of ROI for Atlassian

When organizations decide to invest in Jira or the broader Atlassian platform, they’re not just buying software — they’re betting...

Blog

India Data Residency

Atlassian has added India to their list of regions where you can “pin” your user-generated content, product information, and other...

Uncategorized

Navigating ITSM Costs: ServiceNow vs Jira Service Management

Enterprise service management is crucial for mid-to-large-sized companies......

Blog

Jira Automation drives velocity at Quartic

Jira Automation Drives Velocity at Quartic #TrundlTalks with Jacob Isaac In S03E02 of Trundl Talks, host Sajit Nair, with Patrick...

Guide

ITSM [Guide]

ITSM (IT Service Management) is how IT teams manage such end-to-end delivery of IT services to customers, including an all-encompassing...

Uncategorized

Building a Career in Atlassian Jira Administration

Listen: Career in Jira Administration Watch: Career in Jira Administration Wondering what the most sought-after skills are on a Jira...