Resources / Blog

Blog

Practical notes on platform migrations, service management and AI-native delivery, from the Trundl team.

Filter resources

Showing 1–9 of 18 resources

Case Study, General

Case Study – The FAILURES Project

Jira is an issue tracking system. You can easily track issues in a multitude of ways and it will hum...

Blog, DevOps, ITSM / ESM

Why is ESM important?

One company, one mode of communication. Here’s how Enterprise Service Management unifies org-wide best practices into a common framework.  ...

Blog, ITSM / ESM

What Are ESM Tools?

ESM tools have caught the attention of many modern businesses, and the demand is soaring. Find out why. Enterprise Service...

Blog, General

Types of reports in Jira

A quick look at different types of Jira reports and various roles they play...

Blog, General

Jira Reporting Capabilities

Jira reports are both insightful and easy to understand. Here’s how they help teams. A good ITSM tool should empower...

Agile, DevOps, Guide

Best Practices of Jira Dashboard Reporting [Guide]

Jira dashboard reporting goes beyond mere visual representation of your data and key metrics, and reaches its full potential when...

Blog, DevOps, ITSM / ESM

What are ITSM ticketing tools?

The IT ticketing system acts as a single point of contact between the solution seeker and the problem solver. Here’s...

Blog, ITSM / ESM

Must-have features for your ITSM solution

The ITSM tool you zero down upon should be backed by strategic evaluation of the current state of ITSM and...

Blog, ITSM / ESM

What is service request management in ITSM?

IT teams receiving a wide variety of customer requests every day, and these are classified as service requests by the...

Guide, ITSM / ESM

Freshservice vs Jira Service Management: ITSM tool comparison guide

Here’s looking at the key differentiators in functionality between Jira Service Management, Atlassian’s popular ITSM/ESM platform, and Freshservice, a relative...

Cloud Migration, Guide

How to Build a Strong Cloud Migration Strategy

Are your Cloud Migration expectations anchored in reality? Ensure you’re on the right track with this phase-wise, concrete plan for...

Cloud Migration, Guide

Server to Cloud Migration: Save Time, Money, and Effort

Many businesses lack the expertise, time, or technicians for a successful, seamless, &super-fast Cloud Migration – resulting in poor practices,...

Blog

Atlassian Pulse: July 2026 Edition

Long time no see!  Thank you to everyone who kept pushing me to get back to it and helped me...

Uncategorized

A Team’26 Retrospective on AI and Rovo

Last week shows Atlassian understands AI will not live in one interface By: Dave Rosenlund, Global Director – Products  ...

Blog

Unpacking RejectDirectSend for Microsoft Customers

If you’ve recently come across the Exchange Online setting called RejectDirectSend, your first reaction may be, “Well, that sounds dangerous!”...

Blog, General

Time to Value: The Real Measure of ROI for Atlassian

When organizations decide to invest in Jira or the broader Atlassian platform, they’re not just buying software — they’re betting...

Blog

India Data Residency

Atlassian has added India to their list of regions where you can “pin” your user-generated content, product information, and other...

Uncategorized

Navigating ITSM Costs: ServiceNow vs Jira Service Management

Enterprise service management is crucial for mid-to-large-sized companies......

Blog

Jira Automation drives velocity at Quartic

Jira Automation Drives Velocity at Quartic #TrundlTalks with Jacob Isaac In S03E02 of Trundl Talks, host Sajit Nair, with Patrick...

Guide

ITSM [Guide]

ITSM (IT Service Management) is how IT teams manage such end-to-end delivery of IT services to customers, including an all-encompassing...

Uncategorized

Building a Career in Atlassian Jira Administration

Listen: Career in Jira Administration Watch: Career in Jira Administration Wondering what the most sought-after skills are on a Jira...