Auto-Assign Jira Tickets Like a Boss
Built for service and support teams with high volume ticket inflow, SARJ allows your team to configure rules for auto-assigning tickets and issues to your team members based on any and all criteria that works for your team.
Efficient, Fair, Flexible
Smart Assignments and Rotations (SARJ) is an Atlassian Marketplace add-on for Jira that allows you to configure rules to auto-assign Jira tickets and issues for your team members based on criteria such as time zones, team availability, work shifts, functional area, or any other conditional logic. This add-on can be used for Jira Service Management, Jira Software, and Jira Work Management use cases.
Workload balancing without constant managerial oversight. You can monitor and tweak as needed for your team.
Work is assigned based on multiple logical factors and not by subjective means.
Work assignment automatically adjusts for paid leave, sick days, schedule shifts, and all custom criteria you set for your teams.
Set up automations for your organization’s preferences and assignments to focus on the most important thing, getting work done.
Work Smarter, Not Harder
Enable better planning, collaboration, and resource allocation!
The calendar feature provides a centralized view of team members’ vacation schedules, working hours, and availability.
You can even create a calendar with people from specific projects or create a multi-project view of agent availability and share it with stakeholders. And SARJ calendars sync with your agent’s out-of-office statuses via Outlook or GCal.
Improve response times and time to resolution!
SARJ reduces manual intervention and confusion with a logic-driven, auto-assignment system that uses Jira issue types and statuses to ensure tickets are automatically assigned to the best available resource.
Streamline operations across multiple projects!
The SARJ dashboard serves as a centralized hub where managers and agents can view and manage availability—with or without an approval step—it’s your choice. Plus, the SARJ dashboard lets you easily track project highlights and metrics.
Focus on WHat’s Most Important
SARJ is built for service and support teams that face high volume ticket inflow. Continuous ticket routing and assignments can become a full-time job for an employee. Avoid the hassle with SARJ. Build in automations for your organization’s rules and preferences for assignments so your teams can focus on their work and deliverables.
