Tell us how your healthcare organization works.
We build it in Atlassian Cloud, fast. You go live, then keep improving.
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See how it works
Six to twelve months to go live. Siloed tools. Compliance assembled by hand. Clinicians who stopped using the official channel because the workaround is faster. 
The problem is not the technology.
It is the way it gets deployed.
A structured discovery session with your IT, operations, and compliance leads.
Rapid Deploy converts your session into a working Atlassian Cloud environment: workflows, routing, and HIPAA-aligned governance.
Validate a real working system – not a demo. Go live fast, then iterate.
CSX² (Customer Service eXperience Squared) is Trundlâs healthcare service management solution built on the Atlassian Service Collection. It unifies IT service management, Enterprise Service Management and Customer Service Management into a single HIPAA-aligned platform.
IT, HR, Facilities, Legal, and clinical support one intake, one platform. Requests routed automatically.
Workflow controls, access management, and audit trails built into the initial configuration.
Priority routing, SLA tracking, and escalation rules that run without manual management.
Real-time dashboards across Jira, Confluence, and Assets. Leaders and executives get the data they need.
Atlassian Service Collection.
Jira Service Management, Atlassian Assets, Customer Service Management, Rovo AI, Confluence.
Curated Marketplace Applications. Smart Assignments and Rotations by Trundl plus Refined Sites fr JMWE. Time to SLA. Canned Responses Pro.
Rapid Deploy. Your discovery session becomes a working configuration. You just go live faster.
#Healthcare Technology | #Dental Claims Processing
WHAT WE DID
Migrated DentalXChange from a decade of Atlassian Data Center to Atlassian Cloud
WHAT WE DID
When the engagement was considered closed there was really nothing left for us to have to worry about. Everybody just used it and loved it.
Scott Checkoway
Chief Information Officer, DentalXChange
#Acute Care | #Nonprofit Hospital
WHAT WE DID
A Major Health System in California moved from Cherwell to Jira Service Management on a clean-slate build
WHAT WE DID
When the engagement was considered closed there was really nothing left for us to have to worry about. Everybody just used it and loved it.
Scott Checkoway
Chief Information Officer, DentalXChange
#Acute Care | #Nonprofit Hospital | Upland, CA
Case Study
Legacy ITSM replaced.
Unified service operations live in weeks.
A Major Health System in California moved from Cherwell to Jira Service Management on a clean-slate build-incident, request, change, and facilities workflows designed from scratch.
When the engagement was considered closed there was really nothing left for us to have to worry about. Everybody just used it and loved it. I had great comments from our teams. They were very happy with being in the new system.
– Scott Checkoway, CIO, DentalXChange
#Healthcare Technology | #Dental Claims Processing WHAT WE DIDMigrated DentalXChange from a decade of Atlassian Data Center to Atlassian Cloud WHAT WE DID
When the engagement was considered closed there was really nothing left for us to have to worry about. Everybody just used it and loved it.
Scott Checkoway
Chief Information Officer, DentalXChange #Acute Care | #Nonprofit Hospital WHAT WE DIDA Major Health System in California moved from Cherwell to Jira Service Management on a clean-slate build WHAT WE DID
When the engagement was considered closed there was really nothing left for us to have to worry about. Everybody just used it and loved it.
Scott Checkoway
Chief Information Officer, DentalXChange#Acute Care | #Nonprofit Hospital | Upland, CACase StudyLegacy ITSM replaced.
Unified service operations live in weeks.A Major Health System in California moved from Cherwell to Jira Service Management on a clean-slate build-incident, request, change, and facilities workflows designed from scratch.
When the engagement was considered closed there was really nothing left for us to have to worry about. Everybody just used it and loved it. I had great comments from our teams. They were very happy with being in the new system. – Scott Checkoway, CIO, DentalXChange
The Situations
No shared visibility. Requests fall through gaps nobody claimed.
The Situations
Audit prep pulls people off operations. Access controls exist in someone’s memory.
The Situations
That is not a user adoption problem. That is a platform problem.
The Situations
An eighteen-month roadmap does not fit that mandate. CSX² does.Note on fit: CSX² works best when at least one Atlassian product is already in place, or when the organization has a clear mandate to move to Atlassian. If you are still evaluating the platform itself, we can help with that conversation too.
A working session, not a sales call. Trundlâs solution architects map your environment with your IT, operations, and compliance leads.
The output feeds directly into your Rapid Deploy configuration.
Remote, On-Site or Hybrid
12hrs
Trundl solution architects plus your IT, operations, and compliance leads. One short pre-call. No preparation required.
Current-state assessment. Prioritized use case map. Scope and timeline. Written summary to share internally.
Book a discovery session
Talk to a Solution Architect
CSX², or Customer Service eXperience Squared, is Trundl’s healthcare service management solution built on the Atlassian Service Management Collection. It unifies IT service management, Enterprise Service Management, and Customer Service Management into a single HIPAA-aligned platform for healthcare providers, health systems, and HealthTech organizations. CSX² is delivered through Rapid Deploy, Trundl’s AI deployment engine, which converts discovery session outputs into working Atlassian configurations in hours or days rather than months.
Rapid Deploy is Trundl’s proprietary AI engine. After a structured discovery session with your team, Rapid Deploy converts the session output into a complete Atlassian configuration: workflows, routing logic, access controls, and HIPAA-aligned governance, built specifically for your organization. The result is a working system your team can validate and go live from. Not a prototype. Not a demo.
Rapid Deploy is Trundl’s proprietary AI engine. After a structured discovery session with your team, Rapid Deploy converts the session output into a complete Atlassian configuration: workflows, routing logic, access controls, and HIPAA-aligned governance, built specifically for your organization. The result is a working system your team can validate and go live from. Not a prototype. Not a demo.
CSX2 deployments are configured with HIPAA-aligned workflows, role-based access controls, full audit trails, and cloud governance aligned to Atlassian’s shared responsibility model. Compliance is built into the initial configuration, not added after the fact. Organizations should also engage their own legal and compliance teams to confirm their specific obligations, as requirements vary by context.
Rapid Deploy converts discovery session outputs into working Atlassian configurations in hours or days rather than weeks or months. Exact timelines depend on the scope of the engagement and organizational readiness. The Discovery Workshop produces a specific timeline before any implementation work begins.
A standard JSM implementation typically covers one use case, most often IT service management. CSX2 unifies IT, HR, Facilities, and customer-facing service operations on a single platform, integrates curated Marketplace applications, configures healthcare-specific governance, and deploys through Rapid Deploy for a faster, more precise go-live. The difference is not just scope: it is the speed, the specificity, and the ability to keep evolving after launch.
For organizations that do not need the full depth of ServiceNow’s ITIL stack, CSX2 is a faster, more cost-effective alternative. Trundl has migrated organizations from ServiceNow to Atlassian and can assess whether CSX2 meets your specific requirements. The Discovery Workshop is the right place to start that conversation.
A structured working session run by Trundl solution architects with your IT, service operations, and compliance stakeholders. The session maps your current environment, identifies the highest-value use cases for CSX², and produces a written scope: current-state assessment, prioritized use case map, recommended implementation timeline, that you can take back to your team. Fixed-price, fixed-scope, no long-term commitment required.
Yes. Healthcare providers typically prioritize unified ITSM, clinical staff experience, and HIPAA governance. HealthTech companies typically prioritize scaling customer-facing service operations as they grow. CSX2’s composable architecture handles both within the same platform framework.
CSX², or Customer Service eXperience Squared, is Trundl’s healthcare service management solution built on the Atlassian Service Management Collection. It unifies IT service management, Enterprise Service Management, and Customer Service Management into a single HIPAA-aligned platform for healthcare providers, health systems, and HealthTech organizations. CSX² is delivered through Rapid Deploy, Trundl’s AI deployment engine, which converts discovery session outputs into working Atlassian configurations in hours or days rather than months.Rapid Deploy is Trundl’s proprietary AI engine. After a structured discovery session with your team, Rapid Deploy converts the session output into a complete Atlassian configuration: workflows, routing logic, access controls, and HIPAA-aligned governance, built specifically for your organization. The result is a working system your team can validate and go live from. Not a prototype. Not a demo.Rapid Deploy is Trundl’s proprietary AI engine. After a structured discovery session with your team, Rapid Deploy converts the session output into a complete Atlassian configuration: workflows, routing logic, access controls, and HIPAA-aligned governance, built specifically for your organization. The result is a working system your team can validate and go live from. Not a prototype. Not a demo.CSX2 deployments are configured with HIPAA-aligned workflows, role-based access controls, full audit trails, and cloud governance aligned to Atlassian’s shared responsibility model. Compliance is built into the initial configuration, not added after the fact. Organizations should also engage their own legal and compliance teams to confirm their specific obligations, as requirements vary by context.Rapid Deploy converts discovery session outputs into working Atlassian configurations in hours or days rather than weeks or months. Exact timelines depend on the scope of the engagement and organizational readiness. The Discovery Workshop produces a specific timeline before any implementation work begins.A standard JSM implementation typically covers one use case, most often IT service management. CSX2 unifies IT, HR, Facilities, and customer-facing service operations on a single platform, integrates curated Marketplace applications, configures healthcare-specific governance, and deploys through Rapid Deploy for a faster, more precise go-live. The difference is not just scope: it is the speed, the specificity, and the ability to keep evolving after launch.For organizations that do not need the full depth of ServiceNow’s ITIL stack, CSX2 is a faster, more cost-effective alternative. Trundl has migrated organizations from ServiceNow to Atlassian and can assess whether CSX2 meets your specific requirements. The Discovery Workshop is the right place to start that conversation.A structured working session run by Trundl solution architects with your IT, service operations, and compliance stakeholders. The session maps your current environment, identifies the highest-value use cases for CSX², and produces a written scope: current-state assessment, prioritized use case map, recommended implementation timeline, that you can take back to your team. Fixed-price, fixed-scope, no long-term commitment required.Yes. Healthcare providers typically prioritize unified ITSM, clinical staff experience, and HIPAA governance. HealthTech companies typically prioritize scaling customer-facing service operations as they grow. CSX2’s composable architecture handles both within the same platform framework.
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