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take the stress out of service management

Fast, Effective, Delightful Services

Like your customers, your employees expect technology to be accessible and user-friendly. Whether setting up a new laptop for a new hire, granting application access, or resolving customer tickets, these processes should be seamless and efficient.

That’s where ITSM/ESM enablement comes in—transforming how you manage services to create an exceptional experience for employees and customers while driving efficiency and satisfaction across your organization. 

Count Me In

What is itsm/esm?

Next-level service management

Service portals unlock a world of possibilities for IT, business teams such as HR, Finance, and Legal, as well as customers. With the right tools, you can seamlessly connect teams to services, establish clear dependencies, and make the value of every team visible, measurable, and impactful. Explore the potential of service portals to transform your organization. 

High Velocity Service Management

Deploy a lightweight, UI-optimized portal with all your team’s offerings, powered by workflows, a knowledge base, and AI agents.

Workflows for Issue Management

Recurring issues need their own discovery and resolution path. Employ dedicated workflows for problem management. 

Manage Change & Incidents

Ensure minimal disruptions when changing IT systems and infrastructure. Deploy monitoring, runbooks, and response teams for incidences.

Asset Lifecycles & Management

Discover, track and manage hardware, software, and other resources through their lifecycles. Gain visibility and cost efficiency.

ATLASSIAN PUT TO THE TEST 

Jira Service Management
vs ServiceNow

Find out how Jira Service Management and ServiceNow stack up in this 14-point comparison guide. Evaluate their features and functionalities to identify the solution that best meets your ITSM/ESM needs and drives better outcomes for your organization. Read the guide and make an informed choice!

Read the Guide

SEAMLESS, EFFICIENT, VALUE-DRIVEN IT

What makes great service management?

User-Centric Portals

Easy-to-navigate self-service experience for requestors to access a library of services, access knowledge, and track progress.

Workflows Keeping the Flow

Unique, automation-friendly engines that drive requests to completion efficiently, and integrated with other services.

Measurable Performance

Metrics ensure accountability, transparency, and drive changes in service over time. Measure SLAs, MTTR, ticket deflection, and more.

ITSM SOLUTIONS

Powerful partnerships for service

For over a decade, Trundl has been empowering technical and non-technical teams with enterprise service solutions that drive efficiency and collaboration. Backed by deep engineering expertise and leading partner technologies, we deliver tailored solutions that work.

Ready to transform your team’s workflow? Explore our toolbox and see how we can help! 

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Jira Service Management

Jira Service Management

Trundl’s choice for enterprise-grade, high-velocity ITSM and ESM solutions integrated into a system of work.

Learn More
Lansweeper

Lansweeper

Enables comprehensive IT asset discovery that inventories and manages objects across a network, tying into IT services.

Learn More
monday Service

monday Service

An intuitive, no-code solution ideal for a broad range of cases with business teams leaning toward visual management of work.

Learn More

InCIDENT MANAGEMENT

Case Study: Switching from PagerDuty to Opsgenie

In an industry where downtime can cost $5,600 per minute, every second counts. When a leading data center solutions provider needed a more cost-effective and efficient integration for their incident management, they turned to a solution that ensures uninterrupted operations and maximizes efficiency. 

Read the Story
Pagerduty to Opsgenie Case

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Make Every Day Easier

Let’s get started on simplifying your workday and keeping your team thriving with ITSM / ESM enablement. Fill out the form below to connect with a Trundl representative:



FAQ

Common ITSM / ESM Questions

ETSM & ITSM FAQ

  • What if I’m currently using a legacy tool for ticketing? How does Trundl handle the transition?

    Trundl migrates data and configurations from ServiceNow, Salesforce, Freshservice, BMC Remedy, Cherwell, VersionOne, Bugzilla, IBM DOORs, and other software. We handle the transition in a stepwise manner with your leadership and user base to ensure a seamless transition. This includes user and administrative training.

  • Why does Trundl promote Jira Service Management for enterprise ITSM/ESM?

    In overall terms, it’s the best service management tool when you account for all factors including price, integrations with other tools, features & capabilities, administration, scalability, and ease of deployment. Atlassian is growing at 30% per year (in their 21st year) for a reason, and JSM is still its fastest-growing core product. Gartner has JSM as an ITSM Magic Quadrant Leader. 

  • Can Trundl provide licenses for the ITSM/ESM solutions it deploys?

    Yes! As a Platinum Enterprise Solution Partner, we have licensing benefits that we can pass on to you, so ask us about all Atlassian software.

  • Can Jira Service Management integrate with my current toolset?

    It’s rare for us to find something Jira does not integrate with at some level. There are over 5000 add-ons out there, and if we cannot find a developed integration, there are powerful REST API’s for us to use. Just ask us, we can look into it with no commitment required.

  • We are new to Jira Service Management. Can Trundl train us?

    Absolutely. We are an Atlassian Authorized Trainer. Just ask and we can customize training to fit your teams needs!

  • I am debating between Servicenow and Jira Service Management… Can you help us work through our decision?

    Yes! In fact, we have a Servicenow vs. Jira Service Management Guide that is popular for those researching these two tools. We won’t leave you hanging. We know this is a big decision, so book time to talk to us about it, and we can help your leadership work through the pluses and minuses.

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