Built for service and support teams with high volume ticket inflow, SARJ allows your team to configure rules for auto-assigning tickets and issues to your team members based on any and all criteria that works for your team.
Efficient, Fair, Flexible
Smart Assignments and Rotations (SARJ) is an Atlassian Marketplace add-on for Jira Service Management that allows you to configure rules to auto-assign tickets and issues for your team members based on criteria such as time zones, team availability, work shifts, functional area, or any other conditional logic. This add-on was created with Jira Service Management in mind but can also be used for Jira Software and Jira Work Management use cases.
Workload balancing without constant managerial oversight. You can monitor and tweak as needed for your team.
Work is assigned based on multiple logical factors and not by subjective means.
Work assignment automatically adjusts for paid leave, sick days, schedule shifts, and all custom criteria you set for your teams.
Set up automations for your organization’s preferences and assignments to focus on the most important thing, getting work done.
Add useful gadgets to your dashboard to review projects, schedules, rotations, and availability. Asses work assignments and progress. The UI mirrors the Jira dashboard, making it easy to spot problems.
Streamline business operations by setting up smart schedules that apply to your teams or groups. Write rules to auto-assign tickets based on holidays, shift times and ticket criteria.
Where the magic happens – configure rules tailored to suit your teams needs. From the time of day, date range, participants, or particular issue fields, set your team up for success
Manage availability schedules and time zones so no work or issues get lost in the mix.
SARJ is built for service and support teams that face high volume ticket inflow. Continuous ticket routing and assignments can become a full-time job for an employee.
Avoid the hassle with SARJ. Automations built for your organization’s rules and assignment preferences so your teams can focus on their work and deliverables.
