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Blog

Practical notes on platform migrations, service management and AI-native delivery, from the Trundl team.

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Showing 10–18 of 18 resources

Case Study, General

Case Study – The FAILURES Project

Jira is an issue tracking system. You can easily track issues in a multitude of ways and it will hum...

Blog, DevOps, ITSM / ESM

Why is ESM important?

One company, one mode of communication. Here’s how Enterprise Service Management unifies org-wide best practices into a common framework.  ...

Blog, ITSM / ESM

What Are ESM Tools?

ESM tools have caught the attention of many modern businesses, and the demand is soaring. Find out why. Enterprise Service...

Blog, General

Types of reports in Jira

A quick look at different types of Jira reports and various roles they play...

Blog, General

Jira Reporting Capabilities

Jira reports are both insightful and easy to understand. Here’s how they help teams. A good ITSM tool should empower...

Agile, DevOps, Guide

Best Practices of Jira Dashboard Reporting [Guide]

Jira dashboard reporting goes beyond mere visual representation of your data and key metrics, and reaches its full potential when...

Blog, DevOps, ITSM / ESM

What are ITSM ticketing tools?

The IT ticketing system acts as a single point of contact between the solution seeker and the problem solver. Here’s...

Blog, ITSM / ESM

Must-have features for your ITSM solution

The ITSM tool you zero down upon should be backed by strategic evaluation of the current state of ITSM and...

Blog, ITSM / ESM

What is service request management in ITSM?

IT teams receiving a wide variety of customer requests every day, and these are classified as service requests by the...

Guide, ITSM / ESM

Freshservice vs Jira Service Management: ITSM tool comparison guide

Here’s looking at the key differentiators in functionality between Jira Service Management, Atlassian’s popular ITSM/ESM platform, and Freshservice, a relative...

Cloud Migration, Guide

How to Build a Strong Cloud Migration Strategy

Are your Cloud Migration expectations anchored in reality? Ensure you’re on the right track with this phase-wise, concrete plan for...

Cloud Migration, Guide

Server to Cloud Migration: Save Time, Money, and Effort

Many businesses lack the expertise, time, or technicians for a successful, seamless, &super-fast Cloud Migration – resulting in poor practices,...

Blog

Why Scale Agile? Explore the Basics of Scaling Agile with SAFe Principles

Scaling Agile for Real Results: A Customer-Centered Approach When organizations look to scale Agile, they usually aim to boost speed,...

Uncategorized

Moving from Jira Server to Jira Cloud: What no one tells you

Listen to the Podcast Watch Cloud Migration Neither hearsay nor hacks. #TrundlTalks S02E01 had Atlassian experts themselves share key...

Blog

PI Planning – What it is, and why we do it

Program Increment (PI) Planning is a critical event that is part of the Scaled Agile Framework (SAFe®), which is conducted...

Blog

7 Best Practices when deploying Jira Service Management

Great! You’ve chosen to deploy Jira Service Management (JSM). Awesome… Here’s a few tips before you start....

Blog

Deploying a Successful DevSecOps strategy

The average cost of a security breach in the US is $8.19M. That’s a significant number to the bottom line...

Uncategorized

How ‘proxy’ openness is creeping into our work culture – and it might not be the best thing for us

(Jan 2020) Employee – “Hey, I need to work from home today. I have a carpenter coming in during lunch.”...

Blog

Mindville, Opsgenie & Statuspage Next up… Jira Service Desk Premium?

First off… congratulations to Tommy Nordahl, Mathias Edblom, and the Mindville team! They are an inspiration to both Marketplace Vendors...

Blog

Mental Wellness and Remote Work

It’s been a little over a month since we started staying indoors to practice social distancing with the goal of...

Blog, General

COVID-19 and its impact on the labor force, team collaboration, and remote work.

Leading up to this spring, many thought the US economy was due for a natural correction after so many years...