Proactive Support & Administration

SaaS Managed Services

To thrive in today’s fast-paced business environment, your collaboration tools and their infrastructure must evolve quickly. We understand that IT resources and expertise can be limited. By choosing Trundl, you can ensure that your toolstack is not only maintained but also scaled effectively to meet your business needs.

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SaaS Managed Services
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FLEXIBLE COLLABORATION TOOL SUPPORT

What is Managed Services?

We support your Atlassian, monday.com, and Microsoft configurations exactly when and how you need it. We don’t replace your team; we empower them to achieve more. By partnering with Trundl, you can adopt new feature, expand integrations with other tools, and more, Get best practice training, and implement process improvements that enhance your operations.

Dedicated access to certified engineers

Trundl’s global team of certified engineers align to your way of support, from general app administration to driving your tool steering committee priorities.

Use case advice & hands-on support 

Take advantage of Trundl’s experience with PPM, SDLC, ITSM, HR, and other solutions. We extend what admins can do, taking on licensing, incidences, escalations, training, and more. 

Set your commitment, we do the rest

Need us for only a few hours a week? That works! Need to downgrade or upgrade your support levels? We’re flexible. Trundl is a global team and can support Atlassian, monday, and Microsoft on a 24×7/365 basis.

A BETTER ROI ON YOUR TOOL STACK

Boost your SaaS admin game!

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Atlassian, Monday, Microsoft

Work platforms we support & manage

SAVE TIME AND GET MORE

Simplified tool administration

As your collaboration tools increase and your user base grows, complexity is inevitable. There are always new and bigger challenges for your support team overcome to keep projects running smoothly, knowledge accessible, and priorities clear.

Prevent configuration drift & tech debt

Over time, complex workflows, wayward scripts, data inconsistencies, and other customizations inhibit your ability to control and scale a Jira, monday, or Microsoft instance with the business.

Better integration & permission compliance

Trundl exposes hidden dependencies, overlapping permission schemes, synchronization issues, legacy links, and data exposures.

Accessible training
& user support

Throughout the year, your user base is going to change. New users and super-users need tips and training continuously. We make this kind of ad-hoc support available.

Clarity on updates and their impact

Tool admins face constant updates on SaaS tools and add-ons. Admins must handle release notes and bugs with careful consideration. Trundl proactively assesses impacts and creates post-update action plans.

HELP IS OUT THERE

Resources for Jira admins

Atlassian Solution Partners are just one of the many resources available to support your team. While we think a Solution Partner is best when you need hands-on-keyboard help, and when your top priorities require best practices, new deployments done right, and scaling at speed.

FREQUENTLY ASKED QUESTIONS

Got questions? We’ve got answers.

ATLASSIAN MANAGED SERVICES - 20th SEP 2024

  • How is Trundl’s Managed Services different from support tiers provided by Atlassian, monday, or Microsoft?

    Trundl supports YOUR unique configuration and integrations within YOUR SaaS took stack. This service is hands-on, and provides best practices for your way of working through your tool stack. Platforms like Atlassian, monday and Microsoft handle high impact issues (P0/P1) only. Our team works along side your Administrators on a regular basis.

  • Does this service replace our IT Administration team?

    It’s possible, but we do not recommend it! All of our managed service customers have at least one tool administrator, even if they are not fully dedicated to the role. This is a partnership. We participate in strategic discussions and schedule and lead status meetings where priorities and backlogs are addressed. The more you open your doors, the more we can help. 

  • What is my contractual commitment to Managed Services with Trundl?

    Managed Services contracts include a 12-month minimum, but also allow for mid-contract changes if the budget or workloads change. It’s flexible and adaptable at the pace of your business. The monthly hours range from 20-160 hours per month.

  • What kinds of IT teams opt for Managed Services?

    Managed Services from Trundl is best for IT teams with a limited budget, but in need of transformational work done to their collaboration tooling. IT teams that want to have improvements added on an iterative basis, with a focus on solid change management and strategic benefits. 

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EXPLORE MANAGED SERVICES

Let’s Talk!

It’s easy. In a 30-minute call we can cover any questions you may have about how we work with your team. 



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