A proven model for delivering value faster

SaaS Managed Services

To thrive in today’s fast-paced business environment, your collaboration tools and their infrastructure must evolve quickly. We understand that IT resources and expertise can be limited. By choosing Trundl, you can ensure your tool stack is not only maintained but also scaled effectively — and with Rapid Deploy, you see improvements faster and with less internal lift as configurations and enhancements can be validated early. 

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Flexible Collaboration tool support

What is Managed Services?

We support your Atlassian, monday.com, and Microsoft configurations exactly when and how you need it. We don’t replace your team; we empower them to achieve more. By partnering with Trundl, you can adopt new features, expand integrations, get best-practice training, and implement process improvements that enhance operations. And with Rapid Deploy, you gain rapid prototypes and early validation when introducing new workflows or integrations. 

Dedicated Access to Certified Engineers

Trundl’s global team of certified engineers align to your way of support, from general app administration to driving your tool steering committee priorities.

Use Case Advice & Hands-on Support 

Take advantage of Trundl’s experience with PPM, SDLC, ITSM, HR, and other solutions. We extend what admins can do, taking on licensing, incidences, escalations, training, and more. 

Set Your Commitment, We do the Rest

Need us for only a few hours a week? That works! Need to downgrade or upgrade your support levels? We’re flexible. Trundl is a global team and can support Atlassian, monday, and Microsoft on a 24×7/365 basis.

A BETTER ROI ON YOUR TOOL STACK

Boost Your SaaS Admin Game!

Visible Work Progress and Regular Status Calls

Status calls help your stakeholders see progress against prioritized work and gives them the time to talk through both technical and strategic topics that come up for all Atlassian customers. Pick our brains!

Licensing Perks

Platform partners like Trundl can extend trial licenses, provide flexible payment options, co-terming, product notifications and more.

Partnership Approach with Existing Admins

Bolster existing administration staff with tool experts & use case knowledge. Establish a long-term relationship with a team who knows their configuration and work process

Tier 2/3 Support Escalations

Trundl has strong relationships with Atlassian, monday.com, Microsoft, and many of the add-ons in their respective ecosystems. Let us accelerate resolutions on your behalf.

Ad-hoc User Support & Training

We are big on driving the adoption of the platforms we support. Make Trundl an extension of your IT support model, providing necessary tool training, and use case advice to the user base.

Visible Work Progress and Regular Status Calls

Weekly status calls help you and Trundl prioritize work, view progress on initiatives, and engage in both technical and strategic topics that drive decisions around improving and scaling your collaboration stack.

Technical Advice and Use Case Best Practices

Atlassian, monday.com, and Microsoft are powerful systems of work, deployed as integrated solutions with other SaaS apps and data sources. Trundl has a decade of experience in ITSM, PPM, software development and more.

Atlassian, Monday, Microsoft

Work Platforms We Support & Manage

Atlassian Logo

Atlassian’s System of Work

Enterprises rely on Atlassian’s System of Work, and tools like Jira, to streamline project management and workflows, fostering collaboration and efficiency. For over a decade, Trundl has helped organizations maximize their potential with this approach at the core. 

monday.com logo

monday Platform

monday.com is a flexible Work OS that streamlines collaboration, automates workflows, and enhances visibility, enabling non-technical teams to track progress and drive better outcomes.

Microsoft logo

Microsoft 365

SharePoint, OneDrive, and Teams make a powerful collaboration trio. Use Trundl to expand, integrate, and manage your Microsoft investment.

SAVE TIME AND GET MORE

Simplified Tool Administration

As your collaboration tools increase and your user base grows, complexity is inevitable. There are always new and bigger challenges for your support team overcome to keep projects running smoothly, knowledge accessible, and priorities clear.

Prevent Configuration Drift & Tech Debt

Over time, complex workflows, wayward scripts, data inconsistencies, and other customizations inhibit your ability to control and scale a Jira, monday, or Microsoft instance with the business.

Accessible Training & User Support

Throughout the year, your user base is going to change. New users and super-users need tips and training continuously. We make this kind of ad-hoc support available.

Better Integration & Permission Compliance

Trundl exposes hidden dependencies, overlapping permission schemes, synchronization issues, legacy links, and data exposures.

Clarity on Updates and Their Impact

Tool admins face constant updates on SaaS tools and add-ons. Admins must handle release notes and bugs with careful consideration. Trundl proactively assesses impacts and creates post-update action plans.

HELP IS OUT THERE

Resources for Jira Admins

Atlassian Solution Partners are just one of the many resources available to support your team. While we think a Solution Partner is best when you need hands-on-keyboard help, and when your top priorities require best practices, new deployments done right, and scaling at speed.

Free Self-Guided Atlassian Training

Atlassian training materials are free and available in bite-sized modules in video format for self-paced learning.

Atlassian Community

Search posts and responses from thousands of Atlassian experts, Marketplace developers, and super-users.

Atlassian Documentation

Access an excellent selection of standardized “how-to” articles, step-by-step guides, and operations for all tools, directly from the source.

EXPLORE MANAGED SERVICES

Let’s Talk!

It’s easy. In a 30-minute call we can cover any questions you may have about how we work with your team. 



FREQUENTLY ASKED QUESTIONS

Got Questions? We’ve Got Answers.

ATLASSIAN MANAGED SERVICES - 20th SEP 2024

  • Trundl supports YOUR unique configuration and integrations within YOUR SaaS took stack. This service is hands-on, and provides best practices for your way of working through your tool stack. Platforms like Atlassian, monday and Microsoft handle high impact issues (P0/P1) only. Our team works along side your Administrators on a regular basis.

  • It’s possible, but we do not recommend it! All of our managed service customers have at least one tool administrator, even if they are not fully dedicated to the role. This is a partnership. We participate in strategic discussions and schedule and lead status meetings where priorities and backlogs are addressed. The more you open your doors, the more we can help. 

  • Managed Services contracts include a 12-month minimum, but also allow for mid-contract changes if the budget or workloads change. It’s flexible and adaptable at the pace of your business. The monthly hours range from 20-160 hours per month.

  • Managed Services from Trundl is best for IT teams with a limited budget, but in need of transformational work done to their collaboration tooling. IT teams that want to have improvements added on an iterative basis, with a focus on solid change management and strategic benefits. 

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