How is Trundl’s AMS different from Atlassian Support?

Trundl is hands-on when it comes to applying and advising on best practices for your use case(s). Atlassian’s hands-off support focuses on high impact issues (P0/P1) and does not include configuration support unique to your instance. Our team can work with your team directly on your instance as if we were part of your Admin team.

Does this service replace my Atlassian Admin?

No! Most of our AMS customers have at least one Atlassian Admin. This is a partnership. We participate in strategic discussions and schedule and lead status meetings where priorities and backlogs are addressed. The more you open your doors, the more we can help.

What is my contractual commitment to Trundl if I choose AMS?

AMS contracts include a 12-month minimum, but also allows for mid-contract changes if the budget or workloads change. It’s flexible and adaptable at the pace of your business. The monthly hours range from 20-160 hours per month.

What kinds of IT teams choose AMS?

IT teams with a limited budget that transformational work done to help them get more out of Jira and their Atlassian stack.

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Atlassian Managed Services

Top-tier
Atlassian Support

Healthy teams continually improve their Atlassian toolset. This requires broad technical knowledge and use case experience that your IT Team and project managers may not have.

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A BETTER JIRA

What is Atlassian Managed Services (AMS)?

It’s an Atlassian team of experts working with you when you need it and how you need it. We don’t replace your team, we help them. Work with Trundl to drive new features and integrations, to get best practice training, and to deploy process improvements. We can make it more cost efficient, too.

Dedicated access to Atlassian engineers

Trundl’s team of dual-certified Atlassian Engineers. Plus, access to the full Atlassian suite and popular Marketplace add-ons and integrations at your fingertips with Trundl’s AMS.

Use case advice + hands-on help

Take advantage of Trundl’s experience with PPM, SDLC, ITSM, Human Resources, and other solutions. Admins love us. We take on licensing, incidences, escalations, training, and more so they can focus on higher value work.

Pick your hours, we do the rest.

Want us for only 20hrs a month? That works! Need to downgrade or upgrade your support levels? We’re flexible. Trundl is a global team and can support Atlassian instances up to 24×7/365.

GET YOUR ATLASSIAN ROI

Improve and Scale Your Jira Team

Technical advice and use case best practicess

Atlassian is a powerful system of work that integrates with other enterprise applications. Trundl engineers have experience with all kinds of solutions, including ITSM, Project Portfolio Management, Agile Development, Human Resources, and Legal.

Visible work progress and regular status calls

Status calls help your stakeholders see progress against prioritized work and gives them the time to talk through both technical and strategic topics that come up for all Atlassian customers. Pick our brains!

Ad-hoc user support and training

We are big on driving the adoption of Jira and the Atlassian system of work at the user level. It takes training and advice that only a Solution Partner can regularly provide. Make us part of your internal support model.

Partnership approach with existing Admins

Bolster existing administration staff with tool experts & use case knowledge. Establish a long-term relationship with a team who knows their configuration and work process

Escalation support with Atlassian/Marketplace

Trundl has strong relationships within Atlassian, and as a solution partner, can provide your team opportunities to accelerate resolutions to issues and incidents. Bring us in to take advantage.

Licensing benefits where possible

Solution Partners can extend trial licenses, flexible payment options, advance notifications, and other benefits as it relates to core Atlassian software and Marketplace add-ons.

Governance & compliance reinforcement

Security, identity access, and regulatory alignment are more important than ever, especially for mission-critical applications. Trundl helps you with both governance and technical paths.

Faster backlog & stakeholder resolutions

Whether it is a request for access or a solution requiring custom scripting, an Atlassian user base demands a lot of tasks dependent on IT and Project Managers. Use Trundl to prioritize and complete them faster.

SAVE TIME AND GET MORE

Simplified
Atlassian Administration

As your Jira user base grows and complexity is built into your Atlassian ecosystem, there are always new and bigger challenges for your support team overcome to keep Atlassian running smoothly.

No More
Configuration Drift

Over time, complex workflows, wayward scripts, data inconsistencies, and other customizations inhibit your
ability to control and scale a Jira instance with the business.

Better Compliance for
Integrations & Permissions

Trundl exposes hidden dependencies, overlapping permission schemes, synchronization issues,
legacy links, and data exposures.

Accessible Training
& User Support

Throughout the year,
your user base is going
to change. New users and
super-users need tips and
training continuously. AMS
makes this kind of ad-hoc
support available as needed.

Clarity on
Update Impact

Jira admins face constant
updates on Atlassian core
software and Marketplace add-on. Admins must handle release notes and bugs with careful consideration to users. Trundl proactively assesses impacts and creates post-update action plans for Admins.

HELP IS OUT THERE

Resources for Jira Admins

Atlassian Solution Partners are just one of the many resources available to support your team. While we think a solution partner is best when you need hands-on-keyboard help, and when your top priorities are use case best practices, deployments done right, and scaling at speed, there are other options.

Free Self-Guided Atlassian Training

Atlassian training materials are free and available in bite-sized modules in video format for self-paced learning.

Atlassian Community

Search posts and responses from thousands of Atlassian experts, Marketplace developers, and super-users.

Atlassian Documentation

Access an excellent selection of standardized “how-to” articles, step-by-step guides, and operations for all Atlassian tools, directly from the source.

FREQUENTLY ASKED QUESTIONS

Got questions? We’ve got answers.

ATLASSIAN MANAGED SERVICES - 20th SEP 2024

How is Trundl’s AMS different from Atlassian Support?
Trundl is hands-on when it comes to applying and advising on best practices for your use case(s). Atlassian’s hands-off support focuses on high impact issues (P0/P1) and does not include configuration support unique to your instance. Our team can work with your team directly on your instance as if we were part of your Admin team.
Does this service replace my Atlassian Admin?
No! Most of our AMS customers have at least one Atlassian Admin. This is a partnership. We participate in strategic discussions and schedule and lead status meetings where priorities and backlogs are addressed. The more you open your doors, the more we can help.
What is my contractual commitment to Trundl if I choose AMS?
AMS contracts include a 12-month minimum, but also allows for mid-contract changes if the budget or workloads change. It’s flexible and adaptable at the pace of your business. The monthly hours range from 20-160 hours per month.
What kinds of IT teams choose AMS?
IT teams with a limited budget that transformational work done to help them get more out of Jira and their Atlassian stack.

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It’s easy. In a 30-minute call we can cover any questions you may have about how we work with your team. Atlassian customers are our customers!

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Additional Resources

Blog Case Studies ITSM / ESM

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Top-tier
Atlassian Support