MAKE THE SWITCH
Supercharge Enterprise Collaboration: Make the Move from Freshservice to Jira Service Management
Modern ITSM platforms require tweaks and integrations to supercharge collaboration tools across an organization. Jira Service Management does it better than any other platform.
Ready to work with us? Fill in the form and we’ll be in touch!
Need more information? Read on to learn how you can supercharge your enterprise collaboration with JSM and Trundl.
it’s time
Unlike Freshservice, Jira Can:
Embracing JSM over Freshservice means customization that fits like a glove, scalable frameworks, and simple integrations that unite tools and systems.
Unlock New Customization & Flexibility
Jira adapts to your work processes and reflects the unique rhythms of your organization. Platforms tailored to your needs boost team productivity and efficiency.
Extend Tickets to Development & Operations
Jira Service Management makes it easy to extend workflows on tickets across teams. This transparency ensures smooth cross-team collaboration and prompt issue resolution.
Capture Powerful Data with Field & Screen Configuration
Ensure accurate, insightful metrics analysis and reporting that incorporates critical data points with JSM. Results enhance visibility and serve as a foundation for continuous improvement.
Enable Effortless Integrations with Your Existing ITSM Tools
JSM features extensive integrations and a robust REST API that plugs seamlessly into your ecosystem to establish bi-directional communication. This interoperability fuels innovation and accelerates business goals.
TRANSITION WITH TRUNDL
Let Us Manage Your Move to JSM
Like any legacy tool transition, it’s crucial to structure the project around fundamental principles. These include data retention, seamless cutovers with optimal uptime, comprehensive user training, and pre/post-migration opportunities for best practices regarding configurations and integrations. Leverage our experience for a smoother transition.
Identify, Assess & Optimize
Initially, we’ll assess your existing Freshservice configuration, workflows, and integrations. Next, we’ll identify the data you need to migrate, including tickets, users, and attachments.
Streamline Jira Service Management Setup
We’ll handle the procurement of licenses, setup of access, creation of sandboxes, configuration of projects, workflows, portals, and other essential settings to ensure alignment between users and leaders.
Comprehensive User Training and Testing
Training and garnering support for a new system is pivotal, which is why we prioritize extensive user and administrator enablement sessions before the cut-over. With our status as a certified Atlassian Training Partner, you can rest assured you’re receiving expert guidance and support.
Migration of Data
Based on insights gathered during the initial review and our agreed-upon strategy, we’ll proceed with comprehensive data mapping, formatting and transfer tasks, covering various requirements like tickets, attachments, and more.
Collaboration
Let’s Work Together
Building an Atlassian deployment plan based on multiple stakeholder interests, inputs, and feedback is hard. This service organizes all of it for you, leaving you to focus on your priorities. Just fill out the form below to get started!
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Additional Resources
Blog DevOps ITSM / ESM
Why is ESM important?
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