When a $33B publicly-traded Healthcare company needed to merge 141 company-wide Jira instances into Enterprise Cloud, they turned to Trundl
The Tools
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Jira
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Jira Service Management
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Confluence
The Challenge
This US/Ireland based healthcare hardware company operates in 150 countries and employs over 90,000 people.
Over the years, the IT organization faced many company acquisitions, and also allowed many of the segments of the business (diabetes, cardiovascular, etc.) to determine their own tooling setups and priorities.
As part of a tool rationalization and one-company initiative, the IT team faced a challenge with the use and governance around Atlassian software. A big challenge with 141 separate Jira instances (Cloud-113, Server-18, Data Center-10) across the organization.
Four major problems were uncovered during discovery:
- The separate Jira instances were not federated, and could not share information across instances. There was no way for leaders to get a total productive story of the company.
- Having so many separate instances, and so many users having to belong to multiple Jira instances meant a very inefficient per-user cost. The Company was pay too much.
- Administrative controls and change approval standards were near non-existent.
- Procurement overhead was a major pain-point.
The Solution
Rationalizing this many instances while keeping operations and compliance aligned was an immense challenge, and required an iterative approach. Discovery could not all happen at once, apart from what was required to determine the highest priority instances, as well as the support resources associated with those teams to work with Trundl on consolidation.
Trundl set out a 1.5-year plan to maintain and consolidate the hybrid stack, involving a repetitive approach to each team, determining the source and target instances, and the critical configuration-mapping required to merge the instances.
For the on-premise instances, Trundl led step-wise plans to upgrade the Server and Data Center instances, preparing them for an eventual Enterprise Cloud move. Ad-hoc infrastructure support was available, since Trundl is an AWS Partner in addition to being an Atlassian Solution Partner.
Merging the Cloud instances (mix of Standard, Premium) presented an opportunity with Atlassian’s Cloud Enterprise licensing model. With Cloud Enterprise, companies can have multiple Jira instances that are centrally managed, but offer separate silos of data/work. Moreover, you can pay for one Jira seat, but allow that user to live in separate Jira instances (without paying for 2 or more seats).
The Results
- A ~21% reduction in licensing costs
- A consolidated set of 5 instances (Data Center + Enterprise Cloud)
- Predictability in budgeting and accounting
- Greater awareness and control over the thousands of Jira users across the company with the Enterprise Cloud instance
