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Last modified on August 25, 2022

Privacy Notice

Purpose

The purpose of this Privacy Policy is to describe how Trundl Inc., JiraCon, and their online affiliates collects, uses, and shares information about you through our US websites owned and controlled by us, including https://www.trundl.com and https://jiracon.trundl.com/ (collectively referred to herein as the “Site”), and through any other medium you use to communicate with us. Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to contact us at legal@trundl.com, as described at the end of this Policy.

Scope; Third-Party Sites

This Privacy Policy applies to information we collect at and through the Site and to information you provide us through any other medium, including, for example, email, text messages, telephone, letters, or otherwise. Our Site also contains links to third-party sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personal information.

Terms Of Use

Please note that your use of our Site is also subject to our Terms of Use.

Our Privacy Policy explains:

Information We Collect and Why We Collect It
 
Information You Provide To Us Types of personal information we collect when you communicate with us include:

  • Company Name
  • Name
  • Job title
  • Address
  • Billing address
  • Email address
  • Telephone number
  • Website or domain name

We may also collect certain other information necessary to fulfill the services that you have requested from us. We advise you not to share any sensitive personal information that you do not feel comfortable disclosing to strangers, such as information that relates to medical facts, racial or ethnic origins, political or religious beliefs, or sexuality. We may also collect and analyze information from the content of communications you have with us (including text messages and emails) using automated systems.

 
FOR THE AVOIDANCE OF ANY DOUBT, WE SHOULD CLARIFY THAT IN THE EVENT WE ANONYMIZE AND AGGREGATE INFORMATION COLLECTED FROM YOU, WE WILL BE ENTITLED TO USE SUCH ANONYMIZED DATA FREELY, WITHOUT ANY RESTRICTIONS OTHER THAN THOSE SET OUT UNDER APPLICABLE LAW.
 
Where such data is not being used by us to render Services to you, we shall explicitly seek your consent for using the same. You can choose to withdraw this consent at any time, click here.
 
Information Collected Through Analytics
 
We may use Google Analytics, a web analytics service provided by Google, Inc., or another similar service (“Analytics”) to collect certain information relating to your use of the Site. Analytics may use cookies to help the website analyze how users use the Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Analytics on servers in the United States. Analytics will use this information for the purpose of evaluating your use of the Site, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Analytics may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Analytics’ behalf. Analytics will not associate your IP address with any other data held by it. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of our Site. By using our Site, you consent to the processing of data about you by Analytics in the manner and for the purposes set out above. For more information regarding Google Analytics please visit Google’s website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html.
 
Information Collected Through Cookies And Similar Technologies
 
We and our service providers may use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our website through your computer or mobile device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website.  When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent.  However, some website features or services may not function properly without cookies. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends, and providing relevant advertising to you if we are sending advertising (see “Advertising” section below). When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout
 
No Information From Children Under Age 13
 
If you are under the age of 13, please do not attempt to provide any personal information about yourself to us.  If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe we have collected personal information from a child under the age of 13, please contact us at legal@trundl.com.
 
How We Use and Share Your Information
 
As described above, we collect information from you so that we can provide products and services that you request and provide information that you request from us. We may use your personal information to:

  • Contact you about your service requests
  • Provide the services you requested
  • Personalize your experience
  • Improve our services

We may also use your information to send you information about products, services, and new offerings offered by us or by a partner of ours through email or through text messages to your mobile phone or other device. We may also contact you through email when new partners join us, our network and for new offers by us or our partners.

 
Third-party Access
 
We may provide information to third-party service providers that help us fulfill services that you request from us. We may also use third parties to help host our Site, send out email updates about the Site, sponsor conferences, provide marketing, analytic, and advertising services for us, remove repetitive information from our user lists, and process payments, possibly among other things. These service providers may have access to your personal information in order to provide these services, but when this occurs, we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service.
 
Feedback
 
Your feedback and suggestions you submit, including feedback or suggestions submitted through online forms, social media sites, or through email, will be considered non-confidential and non-proprietary. You hereby assign to us any and all rights in and to, and grant us a perpetual, fully paid, global, royalty-free, irrevocable right and license to use, all such ideas, suggestions, and feedback. We may use any of your feedback or suggestions to improve our services or for marketing purposes on our website or on any of our social media sites without any obligation to you.
 
Statistical Analysis
 
We may use your information you provide to us through any medium (including emails you delegate us to process on your behalf), combined with other information we may obtain from other sources, to perform statistical, demographic, and marketing analyses of the users of our services, service requests patterns, to improve our understanding of our customers and potential customers, to improve our service, and to improve customer relationships.
 
Legal Proceedings
 
We will share personal information with third-party companies, organizations or individuals if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request
  • Enforce Our Terms of Use, including investigation of potential violations
  • Detect, prevent, or otherwise address fraud, illegal activity, network security or technical issues concerning our service
  • Protect against harm to our rights, property or safety, our users (including you), customers or the public as required or permitted by law
  • Detect, prevent, or otherwise address risks to national security or other important public interests

Your Consent

In addition to the sharing described elsewhere in this Privacy Policy, we may share personal information with companies, organizations or individuals outside of Trundl in connection with JiraCon and other events sponsored by us, and when we have your express consent to do so, including with persons chosen by you.
 
Transfer In The Event Of Sale Or Change Of Control
 
We do not sell, trade, or transfer your personally identifiable information to third parties, except as follows: If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Site to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may share, transfer, or sell your personal information to the new owner. In such a case your information would remain subject to the promises made in the Privacy Policy in effect at that time. In addition, if we acquire another entity, we may share your information with our new corporate affiliate.
 
Access To Your Information And Choices
 
If you have questions about personal information we have about you, or need to update your information, you can contact us at legal@trundl.com. While we are happy to provide you the categories of information we have regarding you, to protect the security of your information we cannot provide you with certain information you may have provided to us including, for example, passwords, credit card information, and other account numbers.
 
Database Opt-Out
 
If you prefer that we do not store any data on you, we have provided a procedure that allows you to remove any records of yourself currently and thereafter. In order to “opt out,” you can ask us to delete any records by simply sending us an email at legal@trundl.com asking us to do so. If you do so, please provide your name and email address, and we will use best efforts to remove all records of you from our database. We may, however, retain a copy of the information for archival purposes, and to avoid identity theft or fraud.
 
Security Of Your Information
 
We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. Although we use industry standard practices to protect your information stored on our servers, there is no guarantee that information, including sensitive personal information, may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that e-mails and other communications you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means. If you do so communicate any confidential information, you are talking the risk that the information may not be secure.
 
Your Rights and Preferences as a Data Subject
 
Subject to the GDPR and applicable law’s limitations, the rights afforded to you as a data subject are:

  1. Right to be Informed: You have a right to be informed about the manner in which any of your personal data is collected or used which we have endeavoured to do by way of this Policy.
  2. Right of Access: You have a right to access the personal data you have provided by requesting us to provide you with the same.
  3. Right to Rectification: You have a right to request us to amend or update your personal data if it is inaccurate or incomplete.
  4. Right to Erasure: You have a right to request us to delete your personal data.
  5. Right to Restrict: You have a right to request us to temporarily or permanently stop processing all or some of your personal data.
  6. Right to Object: You have a right, at any time, to object to our processing of your personal data under certain circumstances. You have an absolute right to object to us processing your personal data for the purposes of direct marketing.
  7. Right to Data Portability: You have a right to request us to provide you with a copy of your personal data in electronic format and you can transmit that personal data for using another third-party’s product/service.
  8. Right Not to be Subject to Automated Decision-making: You have a right to not be subject to a decision based solely on automated decision making, including profiling.

In case you want to exercise the rights set out above you can contact our Data Protection Officer (DPO), whose details are set out in the Questions and How to Contact Us section below.

The data provided by you as a Visitor, or when you sign up as a Customer/User or register for our Services will be processed by us for the purpose of rendering Services to you or in order to take steps prior to rendering such Services, at your request. Where such data is not being used by us to render Services to you, we shall explicitly seek your consent for using the same. You can choose to withdraw this consent at any time click here
 
Additionally, we may process your data to serve legitimate interests.
 
Accordingly, the grounds on which we can engage in processing are as follows:
Nature of Data Grounds
Visitor Data
  • Consent;
  • Performance of a Contract; and
  • Legitimate Interest
  • Performance of a Contract; and
  • Legitimate Interest
Account Registration Data
  • Compliance with applicable laws;
  • Legitimate Interest
Service Usage Data
  • Performance of a Contract; and
  • Legitimate Interest
Data for Marketing our Services
  • Consent; and
  • Legitimate Interest

If you believe we have used your personal data in violation of the rights above or have not responded to your objections, you may lodge a complaint with your local supervisory authority. Additionally, please note:

  • If you are a Customer/User using one of our Services to collect data about an EU data subject from third parties, it shall be your sole obligation to inform such data subject about the source of such data; and
  • We do not collect any Special Categories of Personal Data. Further, if you are a Customer/User, you hereby agree and acknowledge that you shall not, under any circumstances, whether directly or indirectly, use our Services to collect or process Special Categories of Personal Data or transfer to us any such data.

The term “Special Categories of Personal Data” shall have the meaning ascribed to it under the GDPR and shall include, without limitation, data pertaining to a data subject’s race, ethnic origin, genetics, political affiliations, biometrics, health or sexual orientation.

Your Rights Under Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Trundl adheres to the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules) to ensure your data is secure. Here’s how Trundl complies with the SPDI Rules:
The right to be informed and give consent Before Trundl collects any of your personal data, we will clearly explain what information we need, why we need it, and how we will use it. We will only collect your personal data with your explicit consent.
The right to access your data You have the right to request access to the personal information Trundl holds about you. This includes the ability to review and verify its accuracy and completeness.
The right to correct mistakes If you find any errors or missing information in your data held by Trundl, you have the right to request corrections. We will take reasonable steps to update your information promptly upon verification of your request.
The right to withdraw consent You can withdraw your consent for Trundl to process your sensitive personal data at any time. Once you withdraw consent, we will stop using your data for the purpose originally agreed upon, unless there’s a legal reason for continued processing (like a court order). To withdraw consent, please click (here)

Please contact our DPO, whose details are presented in the Questions and How to Contact Us section, if you would like to exercise the rights listed above.

 
Retention of Personal Information
 
We will store any personal data we collect from you as long as it is necessary in order to facilitate your use of the Services and for ancillary legitimate and essential business purposes – these include, without limitation, for improving our Services, attending to technical issues, and dealing with disputes. We may need to retain your personal data even if you seek deletion thereof, if it is needed to comply with our legal obligations, resolve disputes and enforce our agreements.
 
Compelled Disclosure
 
In addition to the purposes set out in the Policy, we may disclose any data we collected or processed from you if it is required:

  • Under applicable law or to respond to a legal process, such as a search warrant, court order, or subpoena;
  • To protect our safety, your safety or the safety of others or in the legitimate interest of any party in the context of national security, law enforcement, litigation, criminal investigation or to prevent death or imminent bodily harm;
  • If required in connection with legal proceedings brought against Trundl, its officers, employees, affiliates, customers or vendors; or
  • To establish, exercise, protect, defend and enforce our legal rights.

Security of Your Personal Information.

  • We implement industry-standard technical and organizational measures by using a variety of security technologies and procedures to help protect your data from unauthorized access, use, loss, destruction or disclosure. When we collect particularly sensitive data, it is encrypted using industry-standard cryptographic techniques including but not limited to SSL, TLS, RSA, and AES.
  • We adhere to the ISO/IEC 27001:2022 standard, an internationally recognized framework for Information Security Management Systems (ISMS). Our commitment to ISO 27001 ensures that we follow rigorous security practices and maintain high standards for information security.

In compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we adhere to the following reasonable security practices and procedures to protect your personal data:

Access Control We ensure that access to personal data is granted only to authorized personnel on a need-to-know basis and that such access is logged and monitored.
Data Encryption Sensitive personal data is encrypted both in transit and at rest using strong encryption methods such as AES-256.
Network Security We employ secure network architecture, including firewalls and intrusion detection systems, to prevent unauthorized access.
Regular Audits We conduct regular security audits and assessments to identify potential vulnerabilities and ensure compliance with our security policies.
Incident Management We have established protocols for managing and responding to security incidents, including data breaches, to mitigate any potential impact on your personal data.
Employee Training We conduct regular training programs for our employees to ensure they are aware of and comply with our security policies and procedures.
Third-Party Compliance We ensure that any third-party service providers who handle personal data on our behalf adhere to equivalent security standards and practices.
Physical and Environmental Security We have implemented robust physical security controls to protect our facilities from unauthorized access, damage, and interference.
Business Continuity Management We have developed and tested business continuity plans to ensure the availability of critical information and systems in the event of a disruption.
Risk Assessment and Treatment We conduct regular risk assessments to identify potential security threats and vulnerabilities and implement appropriate risk treatment plans to mitigate identified risks.
Audit and Compliance We conduct regular internal and external audits to ensure compliance with ISO 27001 standards and continuously improve our ISMS.
Your Rights Under California Consumer Privacy Act (CCPA) Trundl complies with CCPA by giving you the five privacy rights for California consumers:

  1. The right to know about the personal information a business collects about them and how it is used and shared.
  2. You have a right to be informed about the manner in which any of your personal data is collected or used which we have endeavored to do by way of this Policy.
  3. The right to delete personal information collected from them.
  4. Trundl gives you the right to request us to delete your personal data.
  5. The right to opt-out of the sale of their personal information.
  6. The right to non-discrimination for exercising their CCPA rights.

Trundl does not sell any data of any of its users/customers/leads. Trundl assures no discrimination against consumers exercising their right of privacy under CCPA. Trundl assures that it will not ask for waiver of privacy rights from California consumers. In case you want to exercise the rights set out above you can contact our DPO whose details are set out in the Questions and How to Contact Us section below.

 
California Privacy Rights
 
Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once-a-calendar-year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2023 will receive information regarding the sharing activities done in 2022).
 
To obtain this information, please send an email message to legal@trundl.com with “Request for California Privacy Information” in the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.
 
Consent To Data Processing In United States
 
Our Site is operated and managed on servers located and operated within the United States. By using and accessing our Site, residents and citizens of countries and jurisdictions outside of the United States agree and consent to the transfer to and processing of personal information on servers located in the United States, and that the protection of such information may be different than required under the laws of your residence or location.
 
Changes To Our Privacy Policy
 
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your consent in accordance with applicable law.  We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also try to keep prior versions of this Privacy Policy in an archive for your review on request.
 
Questions And How To Contact Us
 
If you have any questions, concerns, complaints, or suggestions regarding our Privacy Policy or otherwise need to contact us, please email us at legal@trundl.com, or contact us by US, INDIA mail addresses: 
 
US address

Trundl Inc.

2150 N 1st St
Suite 400, Office 452
San Jose, CA  95131
 
INDIA address

Trundl Labs Private Limited

303C, NSIC Business Park,
ECIL, Hyderabad – 500062
 
legal@trundl.com