How to Know When Atlassian Cloud Enterprise is Right for Your Company

Atlassian Cloud Enterprise

Are you considering moving to Atlassian Cloud Enterprise but not sure if it’s the right decision for your business? Don’t worry, we are here to help you with it. In this blog, we’ll discuss what Atlassian Cloud Enterprise is and the various features that come with this platform. By the end, you’ll have a better understanding of the platform and the decision-making process for choosing the right Atlassian Cloud solution for your business.

Atlassian has invested heavily in the cloud, launching new products and updates exclusively for its Cloud platform. This allows customers to select the right software for their company based on the size and requirements of their team – the cloud offerings from Atlassian have never been more comprehensive.

Explore how the most advanced Atlassian Cloud solution can help you scale globally and ensure enterprise-grade security and powerful administrative capabilities through the blog. Read on! 

What is Atlassian Cloud Enterprise?

Atlassian Cloud Enterprise, the highest tier of the company’s cloud plans, is tailored for bigger companies and organizations – specifically, those with more than 1,000 users up to 10,000 or more. This plan includes features from the standard and premium plans, plus other added capabilities for Jira Software (JSW), Confluence, and Jira Service Management to meet the needs of very large teams. User security, collaboration between teams, enterprise-level security, and governance are all taken into account.

Quick Note

Atlassian Cloud Enterprise is a suite of cloud-based tools designed for organizations with multiple product instances and advanced security requirements. It includes products such as Jira, Confluence, Bitbucket, and Trello. It provides enterprise-level security, compliance, and scalability, allowing companies to manage their entire development, project, and collaboration processes in the cloud.

What are the most valuable differentiators for large organizations?

Organizations are increasingly embracing Atlassian Cloud Enterprise for greater control and scalability over their Atlassian instances. Despite this, many find it challenging to determine if Cloud Enterprise is the right decision for them.

We have identified the top FIVE distinguishing features of Cloud Enterprise to aid you in making an informed decision.

Centralized User Billing

Cloud Enterprise customers enjoy the advantage of a streamlined billing system, enabling them to assign users an unlimited number of instances to their environment with a single license.

Why do you need this?

Centralized user billing allows businesses to manage customer payments and billing all in one centralized location. It is a great way for companies to streamline their payment processes, reduce costs, and improve customer service.

Here are some of the reasons why businesses need centralized user billing and the value it adds to the company:

  1. Cost Reduction: Centralizing user billing eliminates the need for manual tracking, record-keeping, and maintaining multiple billing systems. This results in businesses saving money on labor costs and other overhead expenses.
  2. Visibility: It provides visibility into the usage of each license, allowing companies to make informed decisions about their usage and optimize their license spending.
  3. Simplified User Management: Centralized user billing streamlines the process of managing user access, enabling organizations to quickly and easily add or remove users from their Atlassian accounts.
  4. Improved productivity with automation: It automates the process of tracking and billing for user licenses, eliminating manual processes and freeing up time and resources.
  5. Security: Centralized user billing helps keep user data secure by enabling organizations to control their user access, ensuring that only authorized individuals have access to their data.

Uptime SLA

Cloud Enterprise product plans offer an around-the-clock uptime SLA of 99.95% over the 99.9% uptime SLA of Cloud Premium with financial support in the form of service level credits.

Why do you need this?

The uptime guarantee specifies the percentage of time that the service will be available to the customer. A 0.05% difference may seem small, but it may result in nearly 8 hours of downtime per year. This could be costly for an enterprise, as outages can lead to lost business and revenue.

Here are some reasons why an enterprise may value a 99.95% uptime SLA over a 99.9% uptime SLA:

  1. Provides a more reliable system – The 99.95% uptime SLA of Atlassian Cloud Enterprise provides a more reliable system that minimizes potential losses due to system downtime. This can translate to cost savings in the form of reduced downtime costs, such as lost productivity and customer satisfaction.
  2. Allows to perform complex tasks in less time – With the increased uptime, companies can rely on the system to perform more complex tasks in a shorter amount of time, leading to improved performance, scalability, and efficiency.
  3. Increases focus on core business – The 99.95% uptime SLA of Atlassian Cloud Enterprise also allows companies to focus on their core business operations instead of worrying about system downtime.
  4. Better customer experience – It also provides a better customer experience as the increased uptime allows for faster response times and improved customer service.
  5. Cost savings – The 99.95% uptime SLA of Atlassian Cloud Enterprise also helps companies reduce their overall IT costs by eliminating the need for additional hardware, software, and personnel to maintain their systems.

Quick Note

Atlassian Cloud Enterprise is a suite of cloud-based tools designed for organizations with multiple product instances and advanced security requirements. It includes products such as Jira, Confluence, Bitbucket, and Trello. It provides enterprise-level security, compliance, and scalability, allowing companies to manage their entire development, project, and collaboration processes in the cloud.

High Priority 24/7 Dedicated Support

Cloud Enterprise customers can get 24/7 priority support with a 30-minute response time for urgent issues, plus dedicated assistance from a team of specialized Customer Success Managers.

Why do you need this?

High Priority 24/7 Dedicated Support means that companies have access to a dedicated support team with a direct line of communication to Atlassian’s engineers and product experts. This ensures that any issues or problems that arise are addressed quickly and efficiently. Additionally, 24/7 support ensures that companies can get help and assistance within 30 minutes of response time for urgent issues at any point in time.

Here are some of the reasons how a 24/7 dedicated support can impact your company:

  1. Increased uptime: It provides around-the-clock support to ensure that system downtimes are minimized and quickly resolved.
  2. Proactive problem resolution: High Priority 24/7 Dedicated Support ensures proactive monitoring of your system, enabling the team to identify and resolve potential issues before they become a problem.
  3. Faster issue resolution: Dedicated Support provides fast response times, so that problems are addressed quickly and efficiently.
  4. Increased user satisfaction: By providing reliable, high-quality support, companies can ensure that users are satisfied with their experience.
  5. Improved security: High Priority 24/7 Dedicated Support helps to ensure that your systems are secure and compliant with industry standards.

Unlimited Instance Access

When companies get unlimited instance access, they can scale their applications and services to accommodate any number of users without worrying about running out of resources. This allows them to quickly and easily deploy new applications and services and maintain existing ones without having to worry about the costs associated with scaling up their infrastructure.

Why do you need this? 

It allows organizations to create multiple instances of their Atlassian applications without any additional costs. This enables them to quickly scale up or down when needed and also to roll out new features, products, and services faster. It automatically reduces operational costs and improves overall efficiency. Additionally, it provides companies with more control over their applications and data, allowing them to customize and configure their applications as needed.

Here is how this feature can help you save time, money, and resources, while still delivering a high-quality product. 

  1. Increased Flexibility: It gives companies the flexibility to quickly scale up or down their usage and expand their operations as needed.
  2. Reduced Costs: With unlimited instance access, businesses no longer have to pay for additional instances or storage capacity as they grow.
  3. Improved Security: Companies can take advantage of the enterprise-grade security and reliability that comes with Atlassian Cloud Enterprise’s unlimited instance access.
  4. Enhanced Collaboration: Unlimited instance access allows companies to easily collaborate with their teams, customers, and partners from anywhere, anytime.
  5. Improved Performance: Companies can benefit from the high performance of Atlassian Cloud Enterprise’s unlimited instance access, which ensures smooth and seamless operations.

Bonus Point

Cloud Enterprise comes with Atlassian Access, where you can easily manage security and administration across all your Atlassian cloud products using SAML single sign-on, automated user provisioning, Active Directory sync, and more.

SAML single sign-on allows users to access multiple applications using a single set of credentials, reducing the complexity and cost of managing multiple passwords. This increases security and reduces the need for users to remember multiple passwords, eliminating the risk of data breaches. It also reduces the time users spend logging in and out of various applications, resulting in improved user experience and increased productivity. In the long run, SAML single sign-on saves companies time and money by reducing IT overhead and security costs.

Questions that can help you decide if Atlassian Cloud Enterprise is right for your company.

  1. Do you have a user base of over 1000 people for the same product?
  2. How complex is your environment, and do you require multiple instance access for Jira and Confluence Cloud?
  3. What are your security and uptime requirements?
  4. Do you need Data Residency controls within specific regions (US, EU, or Global)?
  5. Does your team need dedicated support?

Quick Note

Atlassian Cloud Enterprise customers have access to unlimited instances in Jira and Confluence Cloud products.

Ready to take the next step
or need more information?

The Cloud Enterprise plan offers unlimited flexibility for businesses of all sizes, providing Atlassian’s exclusive products and additional security, governance, administration, and more features. Moreover, this plan allows easy integration with existing tools and processes used by the company.

If you’re still uncertain whether Atlassian Cloud Enterprise is the right choice for your company, contact us to discuss your needs, and we’ll help you decide!