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Blog

Practical notes on platform migrations, service management and AI-native delivery, from the Trundl team.

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Showing 73–81 of 103 resources

Blog, Cloud Migration, Insights

Why enterprise platform migrations end up reproducing the problems they were meant to fix

A few weeks ago I co-hosted a roundtable with Atlassian. It wasn’t a pitch, just a small group of senior...

Blog, Cloud Migration, Insights

The big potato and the small potatoes of a monday.com migration

Every company has four or five people who actually know how the work gets done. Not the version in the...

Blog, General, Insights

Why enterprise implementations go wrong while everyone does their job

Recently, I had a close-up view of a team six months into a transformation for a large manufacturer in a...

Blog, General, Insights

Why we called it Contextual Delivery

2025 and 2026 witnessed AI changing enterprise software, shifting with it the expectations of how we value productive outputs, how...

Atlassian

Who Owns the Code AI Writes for You? 

The question sounds simple. The answer most people reach for is the wrong one, and it is aimed at the...

Blog

The Coming AI Apocalypse: Viewed Through a Different Lens

A practitioner’s triage of the ongoing AI doom discourse: what fails a fact-check, what survives it, and what it changes...

Blog

In the Age of AI, XLAs are a Leadership Move

Every SLA on the board is green. And yet CSAT and NPS are down.  Anyone who has run a service...

Blog

Make December a Non-Event 

A practical read on Atlassian’s usage-based pricing, and how to get ahead of it. Somewhere in your organization, a finance...

Blog

You Can’t Rehire the Experts You Never Trained

Ford brought back 350 veterans this year. The path that made them is exactly what AI is quietly automating. Over...

Blog

It Just Got Easier to Unlock With AI

The easy part is adding it. You supply the governance, Atlassian supplies the models, and everything it costs and requires...

Blog

Atlassian Pulse: July 2026 Edition

Long time no see!  Thank you to everyone who kept pushing me to get back to it and helped me...

Blog

AI That Works: The Unwritten Layer

Your systems don’t run your operation. Your people do, along with everything they never wrote down. The pattern I kept...

Blog

Types of reports in Jira

A quick look at different types of Jira reports and various roles they play...

Blog

What is service request management in ITSM?

IT teams receiving a wide variety of customer requests every day, and these are classified as service requests by the...

Blog

Must-have features for your ITSM solution

The ITSM tool you zero down upon should be backed by strategic evaluation of the current state of ITSM and...

Blog

What are ITSM ticketing tools?

The IT ticketing system acts as a single point of contact between the solution seeker and the problem solver. Here’s...

Blog

Freshservice vs Jira Service Management: ITSM tool comparison guide

Here’s looking at the key differentiators in functionality between Jira Service Management, Atlassian’s popular ITSM/ESM platform, and Freshservice, a relative...

Blog

How to Build a Strong Cloud Migration Strategy

Are your Cloud Migration expectations anchored in reality? Ensure you’re on the right track with this phase-wise, concrete plan for...

Blog

Server to Cloud Migration: Save Time, Money, and Effort

Many businesses lack the expertise, time, or technicians for a successful, seamless, &super-fast Cloud Migration – resulting in poor practices,...

Blog

Run & Report with Essential SAFe® in Jira Software [Guide] | Trundl

This is a step-by-step guide on how to run and report successfully with Essential SAFe® in Jira software, and how...

Blog

Kanban done right with Jira Software | Trundl

Looking for a step-by-step demo on getting Kanban right in Jira software? This expert guide explains how to get the...