Category Archives: ITSM / ESM

5 Trends Reshaping Service Operations

By Dave Rosenlund, Global Director of Software & Solutions at Trundl. Across IT, business, and customer-facing teams, the demands on service operations are only getting sharper. Teams are expected to deliver more value, more visibility, and more reliability—with fewer people, tighter budgets, and rising expectations from every direction. Here are five trends we see defining […]

How StarCompliance Balanced Global Support with Smart Assignments & Rotations in Jira Service Management

Chris Green and his team turned chaos into coordination with Jira Service Management and Smart Assignments & Rotations by Trundl. You can, too. From Manual Mayhem to Methodical Support Chris Green has heard the stories and seen some of the indicators of the early days of StarCompliance’s client support operations. “Before Jira Service Management (JSM), […]

Fast ITSM Deployment: MLB Team Uses Jira Service Management

When a Major League Baseball team needed a fast ITSM deployment for their Dominican League farm system, they turned to Trundl. The Challenge  Major League Baseball franchise’s have a system of affiliated Minor League teams. Together, these affiliates act as a way for teams to “grow” talent, developing young players until they are ready to […]

A Major State College Switches from ServiceNow to Jira Service Management

When a major State College needed a less costly (but equally capable) help desk solution for their students and faculty, they turned to Trundl for help The Challenge The State College was part of a system of 28 colleges across the state, enrolling over 640,000 students in both 2-year and 4-year degree programs. They had […]

Oh Canada! Atlassian Brings Data Residency to the Great White North 🇨🇦🍁

Data_Residency_in_Canada_Blog_Featured-Image

What is Data Residency and Why Does it Matter to Me? Data residency refers to the geographical location—whether a country or a region—where your hockey stick and toque, wait no, data is stored and processed. It’s a big deal in modern data management because it helps with regulatory compliance, boosts security, improves performance, and builds […]

Trundl achieves Atlassian specialization in ITSM

Trundl is now an ITSM/ESM Atlassian Solutions Partner

We are proud to announce that Trundl is now a certified Atlassian specialized partner in ITSM. As a leading provider of IT Service Management (ITSM) solutions, we completed a series of tests, certifications, and qualifications determined by Atlassian to indicate that we are a key provider of end-to-end service management solutions. What does this mean […]

Why HR Teams Love Jira Service Management

Why HR Teams Love Jira Service Management - Blog

Atlassian’s Jira Service Management is increasingly popular with HR teams wanting to work smarter, not harder. It lets HR simplify task management and also present a portal for all HR services and knowledge to the company. Moreover, it’s lightweight, easy to deploy, and highly affordable.