Author Archives: Megan Keith

Blog, GenAI

Are We Over-Trusting Atlassian Rovo, ChatGPT, etc.?

Posted on by Megan Keith

By: Dave Rosenlund, Global Director of Software & Solutions at Trundl AI tools like ChatGPT, Rovo, Claude, and Cursor are rapidly reshaping how teams work. Atlassian Rovo will have a huge impact on the work that happens in Jira, Confluence, and more.From smart summaries to AI-assisted updates and automation, the promise is clear: faster work […]

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Blog, GenAI, ITSM / ESM

When to Use Rovo – and When a General‑Purpose AI Might Be Better

Posted on by Megan Keith
Rovo

By Denis Boisvert, Solutions Architect, Engineering & Dave Rosenlund, Global Director of Software & Solutions at Trundl AI tools are everywhere these days. Teams often ask us a variation of the same question: “We have Rovo in our Atlassian Cloud – but we also use ChatGPT. When should we use each?” Read the original on Atlassian […]

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Blog, ITSM / ESM

The Power of Atlassian Teamwork Graph

Posted on by Megan Keith
Teamwork Graph

By Cidoni Brind, Director – DevOps & Process Re-engineering, Engineering & Dave Rosenlund, Global Director of Software & Solutions at Trundl If you’re using Jira, Confluence, and maybe even Rovo—but still chasing context—you’re not alone. In large organizations, teams aren’t just distributed. They’re running different tools, on different cadences,with different assumptions about where the work […]

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Blog, ITSM / ESM

5 Trends Reshaping Service Operations

Posted on by Megan Keith

By Dave Rosenlund, Global Director of Software & Solutions at Trundl. Across IT, business, and customer-facing teams, the demands on service operations are only getting sharper. Teams are expected to deliver more value, more visibility, and more reliability—with fewer people, tighter budgets, and rising expectations from every direction. Here are five trends we see defining […]

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Blog, General

Time to Value: The Real Measure of ROI for Atlassian

Posted on by Megan Keith
time to value jira

When organizations decide to invest in Jira or the broader Atlassian platform, they’re not just buying software — they’re betting on transformation. The promise is plastered all over Atlassian’s website: better visibility, connected collaboration, and delivery across teams. But between “purchase” and “payoff,” there’s a critical window that determines success or frustration. That window is Time […]

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Blog, ITSM / ESM

How StarCompliance Balanced Global Support with Smart Assignments & Rotations in Jira Service Management

Posted on by Megan Keith

Chris Green and his team turned chaos into coordination with Jira Service Management and Smart Assignments & Rotations by Trundl. You can, too. From Manual Mayhem to Methodical Support Chris Green has heard the stories and seen some of the indicators of the early days of StarCompliance’s client support operations. “Before Jira Service Management (JSM), […]

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