Tag Archives: Blog General

Atlassian

AI Isn’t Moving Too Fast

Posted on by Deepti karn
AI isn't moving too fast

You’re Working with the Wrong Mental Model By: Dave Rosenlund, Global Director – Software & Solutions Over the past year, I’ve heard the same explanation come up from community members trying to make AI useful beyond early experimentation. At some point, usually right when they try to depend on it, the conversation shifts in a predictable […]

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Atlassian, Insights

Your CMDB Was Never Working. The Translator Was.

Posted on by Deepti karn
CMBD not working?

Human engineers have been reading around your bad asset data. But AI agents read it literally. By: Dave Rosenlund, Global Director – Software & Solutions Most CMDBs (configuration management database) are wrong in small ways. Some are wrong in large ones. Either way, the gap between CMDB accuracy and what is deployed has been survivable […]

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Atlassian, Blog

What Team ’26 Taught Me About AI-Native Service Management

Posted on by Deepti karn
A blog cover images shows a poorly curated knowledge base produces suspect answers

A poorly curated knowledge base produces suspect answers By: Dave Rosenlund, Global Director – Software & Solutions Team ‘26 in Anaheim has just ended, and the more I think about the service-management-related announcements, the more I keep coming back to the same uncomfortable realization: A lot of organizations are nowhere near ready for the kind […]

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Atlassian, GenAI

From Atlassian Administrators to AI Orchestrators

Posted on by Deepti karn

AI Orchestration Introduces New Governance Problems This is also where the work becomes more difficult than the current AI conversation often acknowledges. When workflows were deterministic, governance was relatively straightforward. Permissions, approval chains, automation rules, and access models were usually explicit and observable. Contextual AI systems introduce fuzzier boundaries. An AI system may surface incomplete […]

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Atlassian, Blog

A Team’26 Retrospective on AI and Rovo

Posted on by Deepti karn
Illustration showing AI-native service management beyond ITSM, with a knowledge base powering connected workflows, automation, and AI decision-making in Jira Service Management.

Last week shows Atlassian understands AI will not live in one interface By: Dave Rosenlund, Global Director – Products  Looking at Team ’26 through an AI lens, the most interesting thing coming out of Anaheim was Atlassian acknowledging that many customers are already standardizing elsewhere for AI interaction: Claude, ChatGPT, Copilot, Cursor, and other AI-native […]

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Blog, General

Unpacking RejectDirectSend for Microsoft Customers

Posted on by Garima Sharma

If you’ve recently come across the Exchange Online setting called RejectDirectSend, your first reaction may be, “Well, that sounds dangerous!” Any feature that promises to reject email can sound risky,  especially when you rely on third-party applications, scanners/printers, or automated systems to communicate with your users. The reality is, RejectDirectSend is far less disruptive than […]

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Blog, General

Two Powerful CRMs, Two Philosophies: Navigating a Move from HubSpot to monday CRM

Posted on by Garima Sharma

By: Nancy Syal, Marketing Lead at Trundl Over more than eight years in marketing, working across teams of all sizes from fast-growing organizations to large enterprises, I’ve learned that the most important CRM question is rarely about features or side by side comparisons. It’s about fit. Through my work at Trundl and hands-on experience with […]

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Blog, General

Time to Value: The Real Measure of ROI for Atlassian

Posted on by Garima Sharma
time to value jira

When organizations decide to invest in Jira or the broader Atlassian platform, they’re not just buying software — they’re betting on transformation. The promise is plastered all over Atlassian’s website: better visibility, connected collaboration, and delivery across teams. But between “purchase” and “payoff,” there’s a critical window that determines success or frustration. That window is Time […]

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