Author Archives: Deepti karn

Atlassian, Blog

What Team ’26 Taught Me About AI-Native Service Management

Posted on by Deepti karn
A blog cover images shows a poorly curated knowledge base produces suspect answers

A poorly curated knowledge base produces suspect answers By: Dave Rosenlund, Global Director – Products Team ‘26 in Anaheim has just ended, and the more I think about the service-management-related announcements, the more I keep coming back to the same uncomfortable realization: A lot of organizations are nowhere near ready for the kind of AI-enabled […]

Continue reading →
Atlassian, GenAI

From Atlassian Administrators to AI Orchestrators

Posted on by Deepti karn

AI Orchestration Introduces New Governance Problems This is also where the work becomes more difficult than the current AI conversation often acknowledges. When workflows were deterministic, governance was relatively straightforward. Permissions, approval chains, automation rules, and access models were usually explicit and observable. Contextual AI systems introduce fuzzier boundaries. An AI system may surface incomplete […]

Continue reading →
Atlassian, Blog

A Team’26 Retrospective on AI and Rovo

Posted on by Deepti karn
Illustration showing AI-native service management beyond ITSM, with a knowledge base powering connected workflows, automation, and AI decision-making in Jira Service Management.

Last week shows Atlassian understands AI will not live in one interface By: Dave Rosenlund, Global Director – Products  Looking at Team ’26 through an AI lens, the most interesting thing coming out of Anaheim was Atlassian acknowledging that many customers are already standardizing elsewhere for AI interaction: Claude, ChatGPT, Copilot, Cursor, and other AI-native […]

Continue reading →